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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9265
Experience:  Information Technology Specialist
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My home PC needed a new modem proir to which we had no

Customer Question

My home PC needed a new modem proir to which we had no internet signal
our modem has been replaced now we seem to have no wifi
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,
My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this. . I will need a little more info please>
I am sorry to hear that you are having this issue. What type devices are you trying to connect to wifi?

What is the brand/model of your new modem?
What is the operating system on the computer please?

Customer: replied 1 year ago.
Xbox netflix streaming and apple products
ARRIS modelTG1672G
HP windows 7 i5core
Expert:  Randy IT Tech replied 1 year ago.

okay, does the Arris have the wifi network name and security key listed on the label? or did you manually set that up?