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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 36826
Experience:  Great troubleshooting skills with computer and network.
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We connected Netgear Router R6250 Smart WiFi Router too our

Customer Question

We connected Netgear Router R6250 Smart WiFi Router too our Dell desktop. It works fine. Our HP computer laptop is also connected. Trying to connect older laptop Windows XP...cannot connect wirelessly.
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is this a new router?

Does your working HP laptop have windows xp, vista, or 7, or 8, or 10?

What is the error or message when connecting the older Windows XP laptop to wireless?

Was the older laptop working previously fine with the old router, if you had one previously?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
new router and first router.
Working HP laptop has windows 8
Error message when connecting the older Windows XP laptop, "Cannot connect"
Older laptop has never been hooked up to router.
Expert:  Viet - Network Tech replied 1 year ago.

What's the model of the old windows xp laptop?

Since it's an old laptop, we need to adjust some settings on the new router in order to make it compatible with the old laptop.

Can we do a remote support session on your working computer, so I can troubleshoot the issue directly through your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Dell Inspiron 8100
Customer: replied 1 year ago.
Would rather not change the settings on the router. I think we need to change settings on the XP laptop
Expert:  Viet - Network Tech replied 1 year ago.

No, the issue is that it's a hardware limitation or router's setting issue; you would either need to buy / update a new wireless USB adapter for the old laptop. Or I can adjust the settings on the router and make it work with all your computers / devices. Please let me know your option. Thank you.

Customer: replied 1 year ago.
Can you tell me how to change router settings from the desktop I am on now?
Expert:  Viet - Network Tech replied 1 year ago.

I do live online support. It would be easier with remote support as I would do all the steps for you as this is technical. But no problem, I can provide written instructions per your request.

- Go to the website below:

http://www.routerlogin.net

, (or website http://192.168.1.1)

, and log in with username: admin and password: password

, then select the Wireless option

, then change the security mode/type to both WPA/WPA, and apply/save, and check.

Please reply at the box below to continue troubleshooting. Thank you.