Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This happens when the main processor unit is offline.
Find the control4 "box" and unplug power to it for 60+ seconds
If no change, look on the back for a small reset button (hole) and press that briefly (no more than 5 seconds).
Let me know if that helps,
Is it still saying waiting for network?Note: Please only reply once, when you send multiple replies you get lost in the queue and I don't see them.
Okay, that is a setting in the programming. You can't adjust it directly, it syncs automatically.
Remove the battery from the remote for a few minutes to reset it, and it should sync back up on its own after awhile.
Okay if it did not update automatically, you can continue waiting, or the programming can be adjusted.
This system is not designed for you to be able to change the programming yourself though.
The control4 systems are highly restrictive and require an authorized dealer/installer.
I can help you find the closest installer, if you aren't familiar with one already.