I'm sorry about the issue. Do you mean you cannot open any program on the laptop?
What's the model of your laptop? Is it new?
Can you confirm it has windows 8?
Does it show your name or a name at the password ***** login screen?
Does it show an email address at the password ***** login screen? If yes, do you have access to that email address?
Is it okay to reset the fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.