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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What is the make/model of your router?
Thank you. I'm familiar with Aruba as well (authorized dealer/installer). I was not expecting you'd have this type of system, so was hopeful I'd be able to give you another way around it.
In your case there really is not, unless you'd be willing to connect an external AP or repeater. It may be worth buying a cheap netgear wifi extender that has wps support that you can pair to your existing network. As long as the extender is physically in a secure area, you could further secure the system with mac security or a different subnet, if there are security concerns about this type of off network device. Would that work for you? http://amzn.to/1M90EUi
Thanks for the update, sorry I wasn't able to give more info, based on the original question detail.
I'm an independent tech though, and have no control over account/billing matters .You may contact customer service via the help/account page for that though.