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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I just bought a new Kindle because my old one died. I am

Customer Question

I just bought a new Kindle because my old one died. I am trying to register on the Amazon site but it will not take the letter c. What now?
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
I got it take the c - now the o won't go!!
Customer: replied 1 year ago.
I printed out a user's guide but it shows buttons this Kindle does not have. It is model CE0700. How do I get the proper user's guide.
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your new kindle?

Is your Amazon account working at the Amazon website http://www.amazon.com/manageyourkindle?

Is there any other letter it cannot type?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Model is CE0700
Account works on website
I got the letters to type but when I register it goes back to what kind of WiFi do I have. I don't now so I called my son. He is coming up on Sunday to check it out.
What user's guide should I use?
Expert:  Viet - Network Tech replied 1 year ago.

Do you know the specifics type of Kindle you have, such as a regular Kindle, or Kindle Paperwhite, Kindle Fire HD, Kindle Fire HDX, Kindle Voyage, etc.?

I can help you with the Wi-Fi / wireless issue right now. What is the brand/model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I think it's a Kindle Paperwhite. I do not know the brand/model. I do not have a laptop. I am going to wait for my son.
Expert:  Viet - Network Tech replied 1 year ago.

The internet modem/router device was usually given to you from your internet service provider previously.

Do you have a windows or mac computer, if any?

So to confirm, you only need me to provide you the user's guide for your Kindle Paperwhite right now? Can I provide you the user's guide online, so that you can download and view it on your computer right now?

And if you'd like to, I can connect remotely to your computer, so that I can retrieve your modem/router's Wi-Fi/wireless password ***** your computer, then you can enter it on the kindle.

Please reply at the box below. Thank you.

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