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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8865
Experience:  Network consultant for over 20 years.
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Cannot re-connect brothers wireless printer to Mac

Customer Question

cannot re-connect brothers wireless printer to Mac
Submitted: 1 year ago.
Category: Networking
Expert:  Mike the Mac Medic replied 1 year ago.

Unplug thee printer from power for a few minutes then plug it back in and restart the computer. Let me know after

Customer: replied 1 year ago.
nothing ~ trying to reset the brothers wireless printer using the steps provided by Brothers wireless configuration
Expert:  Mike the Mac Medic replied 1 year ago.

What model printer is it?

Customer: replied 1 year ago.
MFC-7860DW
Expert:  Mike the Mac Medic replied 1 year ago.

OK have you been able to connect it to your WiFI? If not redownload the software here:

http://support.brother.com/g/b/downloadtop.aspx?c=us_ot&lang=en&prod=mfc7860dw_all

Customer: replied 1 year ago.
re-installed printer cannot get internet connection from printer to computer
Expert:  Mike the Mac Medic replied 1 year ago.

Are you sure the printer is connected to the WiFi network?

Expert:  Mike the Mac Medic replied 1 year ago.

Connect it by USB and go through the setup again

Customer: replied 1 year ago.
i have ben trying to reconnect using Brothers wireless configuration instructions from my iPad
Expert:  Mike the Mac Medic replied 1 year ago.

No use the Mac. You never mentioned the iPad before sorry...

Customer: replied 1 year ago.
am using the mac ~ using the iPad for instructions
Expert:  Mike the Mac Medic replied 1 year ago.

Ok I see. Are you following the instructions here starting on page 22?

http://download.brother.com/welcome/doc002753/cv_mfc7360n_eng_net_c.pdf

Customer: replied 1 year ago.
trying to ~ getting connection failed error messages
solutions are in greek to me, called & scheduled geek squad to come out
Thank you for your time
Expert:  Mike the Mac Medic replied 1 year ago.

Great.

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