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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Networking
Satisfied Customers: 8691
Experience:  Network consultant for over 20 years.
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I can't access website but have internet explorer

Customer Question

I can't access website but have internet explorer
Submitted: 1 year ago.
Category: Networking
Expert:  Mike the Mac Medic replied 1 year ago.

What website please?

Customer: replied 1 year ago.
All websites. I can't access any
Expert:  Mike the Mac Medic replied 1 year ago.

Are you connected by WiFI or Ethernet?

Customer: replied 1 year ago.
Wifi
Expert:  Mike the Mac Medic replied 1 year ago.

Has this worked in the past? If so unplug your router and/or modem from power for a few minutes then plug them back in and restart the computer

Customer: replied 1 year ago.
I am trying that now please allow the wait
Expert:  Mike the Mac Medic replied 1 year ago.

OK

Customer: replied 1 year ago.
I still can't access websites
Customer: replied 1 year ago.
Other computers in the house can
Expert:  Mike the Mac Medic replied 1 year ago.

Do you have Firefox or Chrome web browsers? If so try them

Customer: replied 1 year ago.
When I try to download Firefox it says page can not be displayed
Expert:  Mike the Mac Medic replied 1 year ago.

Ok go to Control Panels / Network / Network connections find the WiFi connection right cllick and go to Properties select IPv4 change the DNS to 8.8.8.8 and 8.8.4.4

Customer: replied 1 year ago.
How do I change the DNS
Expert:  Mike the Mac Medic replied 1 year ago.

Select iPv4 then Properteis

Customer: replied 1 year ago.
It says. In order to configure TCP/IP you must install and enable a network adapter card
Expert:  Mike the Mac Medic replied 1 year ago.

It sounds like you have a hardware failure you will need to take it in for repair sorry

Customer: replied 1 year ago.
Hope I won't be charged for that advise
Expert:  Mike the Mac Medic replied 1 year ago.

Please remember that the experts here cannot fix failed hardware. We guarantee a correct ANSWER, even if that answer determines the product needs to be physically repaired. No one likes to hear they need to spend more money to fix the problem but at least you now know what needs to be done and you can make an informed decision.