Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Have you been using wifi or wired ethernet connection for the printer?
How far is the printer from the router?Are you able to access the setup menu on the printer at all, or does it appear to be frozen?
I attempted to accept your call request but the payment failed. I'll resend from my end.