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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have an MX870 printer set up on wireless, when trying to

Customer Question

I have an MX870 printer set up on wireless, when trying to print it states off line error. I tried updating the drives and it cant locate the printer
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
Is the printer itself already connected to the wireless signal?
Is this a new installation of the printer or has it worked in the past?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
the printer was already connected to the wireless signal
Expert:  Jason Jones replied 1 year ago.
I understand that it was connected and working.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.