How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 9520
Experience:  11 years work with Internet/IP, routers, networks, servers
13568747
Type Your Networking Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Having trouble connecting linksys EA6400 router to chrome

Customer Question

having trouble connecting linksys EA6400 router to chrome cast it goes through set up steps to the point where you put in your wifi pass word the it says cannot communicate with your chromecast and that it may require a small change to wifi router settings
Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What that small settings change would be, depends upon what the details of your WiFi setup are.

Some details that you might have to enable, and disable, on your WiFi router, are listed on this page:

https://productforums.google.com/forum/#!topic/chromecast/ZGm4p8VcpAU

The most likely to be crucial are, you need to be using the 2.4 GHz radio frequency band, and you need to have UPnP and IGMP enabled. And some other things disabled.

Since it only says that after you enter your WiFi passcode or passphrase, you may need to alter the passphrase you have chosen a little. Or, you may not be observing the difference between UPPER CASE and lower case letters, in that passphrase. The case of letters is important, and if you entered a passphrase of ErtyUiop2345 (not a good passphrase, but an example) into your WiFi router to begin with, then you must enter ErtyUiop2345 into the ChromeCast setup, also, exact like that, and not ERTYUIOP2345 nor ertyuiop2345.

Also, the encryption scheme is important - it is basically either 'open' or without encryption and without passphrase, or else it uses WEP-64 (not a good choice) or WEP-128, or WPA of several sorts. I'm not sure what encryption scheme you chose, but it might matter to the setup of ChromeCast.

Don't let me know your passphrase! I just need to know what your WiFi encryption scheme is, perhaps.