What is the brand/model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
- Can you please use that number on the router for the Wi-Fi password? (It is case-sensitive.)
- If that does not work, please try the following on the windows 7 computer in order to retrieve the router's Wi-Fi password:
- Click on the network/wireless icon at the bottom right of the screen, then click on Open Network and Sharing Center.(Or click on Start, Control Panel, Network and Internet, Network and Sharing Center.)Then click on Manage wireless networks on the left.Then click your wireless network name. Then right-click on your wireless network name and click on Properties.Then click on the Security tab.Then select the box at Show characters.Then you will see the Network security key above it, that is your Wi-Fi / wireless password. (It is case-sensitive.)
When you are available, please reply back at the box below to continue troubleshooting. Thank you,