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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35271
Experience:  Great troubleshooting skills with computer and network.
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I am trying to reset my Kindle and I 't remember my wifi

Customer Question

I am trying to reset my Kindle and I don't remember my wifi password. Can I change it and how?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

What is the brand/model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Comcast.net. The number on the router is XXXXXXXXXXXXXXXXXXXXX Windows7
Expert:  Viet - Network Tech replied 1 year ago.

- Can you please use that number on the router for the Wi-Fi password? (It is case-sensitive.)

- If that does not work, please try the following on the windows 7 computer in order to retrieve the router's Wi-Fi password:

- Click on the network/wireless icon at the bottom right of the screen, then click on Open Network and Sharing Center.
(Or click on Start, Control Panel, Network and Internet, Network and Sharing Center.)
Then click on Manage wireless networks on the left.
Then click your wireless network name.
Then right-click on your wireless network name and click on Properties.
Then click on the Security tab.
Then select the box at Show characters.
Then you will see the Network security key above it, that is your Wi-Fi / wireless password. (It is case-sensitive.)

When you are available, please reply back at the box below to continue troubleshooting. Thank you,