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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 2957
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I just switched my phone service and needed to use an Ethernet

Customer Question

I just switched my phone service and needed to use an Ethernet port on my router, so I unplugged mu Oki c5500 printer. I uninstalled it from the network and now I am unable to connect to the network via wireless. I also tried USB directly to my PC to no avail. Windows 7 64 bit
Submitted: 1 year ago.
Category: Networking
Expert:  A. Stevens replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Can you let me know the process and any errors you got when trying to connect wireless or by USB?
Customer: replied 1 year ago.
windows error code 43 when I tried installing via USB directly to my pc.
Expert:  A. Stevens replied 1 year ago.
Are you installing using the OKI software?
Customer: replied 1 year ago.
I would like to connect printer to my network via wireless
Expert:  A. Stevens replied 1 year ago.
OK, so have you tried to connect the OKI to your wireless network via its control panel yet?
Customer: replied 1 year ago.
No
Expert:  A. Stevens replied 1 year ago.
OK so first you would want to connect it to the network
Expert:  A. Stevens replied 1 year ago.
You need to know your wireless network SSID (broadcast name) and the password ***** you have one in place
Customer: replied 1 year ago.
got it
Expert:  A. Stevens replied 1 year ago.
Once you have it online and know the IP address, you can then install it on your computer
Customer: replied 1 year ago.
How do I connect my OkiC5500 to the network from the printer?
Expert:  A. Stevens replied 1 year ago.
You would need to access the network settings using the printer LCD panel
Customer: replied 1 year ago.
I have accessed the network settings on the LCD. Perhaps you could give me a couple of steps in the process to get me started
Expert:  A. Stevens replied 1 year ago.
So do you see the option for connecting to wireless network?
Customer: replied 1 year ago.
I am going to terminate this chat. Thanks anyway
Expert:  A. Stevens replied 1 year ago.
OK..if you don't mind please rate my service with the stars so that we can close this chat
Customer: replied 1 year ago.
I am not thrilled with this service and do not wish to negatively affect your rating
Expert:  A. Stevens replied 1 year ago.
OK no problem, I will just opt out then
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

If you still require assistance with this printer problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me know if you agree.
Expert:  IT Miro replied 1 year ago.
Hi again!
Do you still require assistance with this issue?
Let me know,
IT Miro
Expert:  IT Miro replied 1 year ago.
Hi!
Were you able to read my messages sent to you?