as I have been indicating, you have to accept the offer to call...
can you try to print from other computers on the network
Let me know if they now print please
DO not accept if your going to ask for a refund as that would not make sense.
Can you uninstall the printer from the mac please then reinstall it and tell me if at the least ti will reinstall or not please.
Thanks, ***** *****
Click the Apple logo at the top of the screen and select "System Preferences." Select "Print & Scan" in the Hardware section. A list ofprinters with drivers installed on your computer appears on the left side of the Print & Scan window. Click the printer you want to remove from the computer to highlight it then click the - to remove it.
Is it now printing from the mac?
and also on the other computers same problem correct?
Thanks It is the internal network card in the printer that has faulted. We have ruled out the router as the problem, the mac, as it happens on multiple macs, plus the driver now, which leaves it as a hardware problem with the printer and will be the network card.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. Thank you