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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31232
Experience:  20 years consulting in the IT industry with Networking
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I have laptop with windows 7. it's around 6 feet away from

Customer Question

I have laptop with windows 7. it's around 6 feet away from wireless modem. I have a USB wireless "adapter" that is flashing when inserted into usb port but for some reason internet isn't working. Can you help?
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you insert the adapter, then click start, type in ncpa.cpl
press enter
Right click on wireless network connection, click on connect, then try to select your network and connect to it.
Let me know the results please
Customer: replied 1 year ago.

it pulled up 5 connections but i was unable to connect to either of them

Expert:  Richard replied 1 year ago.
what is the error when you try to connect to your one (you can only connect to your own network)
Customer: replied 1 year ago.

windows was unable to connect is the message

Expert:  Richard replied 1 year ago.
ok, do you know which is your wireless network in the list Howard?
Customer: replied 1 year ago.

as far as I can tell it's the name of our modem which is Motorola-6CD89. I've tried rebooting the laptop by the way - that didn't fix the issue

Expert:  Richard replied 1 year ago.
ok, click start then type in
wireless networks
press enter
right click on Motorola-6CD89 and select remove.
Then restart the laptop
then click start, type in ncpa.cpl
press enter
Right click on wireless network connection, click on connect, then try to select Motorola-6CD89 and connect to it.
Let me know the results please
Customer: replied 1 year ago.

i did what you recommended and i rebooted. there is still 5 networks visible

Expert:  Richard replied 1 year ago.
yes, they will always be visible, one of them is yours and the others are your neighbours.
Expert:  Richard replied 1 year ago.
And Howard? The results of my instructions?
Customer: replied 1 year ago.

the results are that all 5 including the one i removed are still visible and i still can't connect to mine

Expert:  Richard replied 1 year ago.
yes, they will still be visible.
When you tried to connect to yours now, did you get asked to enter the password?
Customer: replied 1 year ago.

no i didn't

Expert:  Richard replied 1 year ago.
on the back of the motorola router is a reset button.
Using a paperclip, can you hold the reset button in for 10 seconds, then release.
Then wait 5 minutes, restart the Laptop and then try to connect to your wireless network.
Let me know the results please and if it then asks for the password.