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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31215
Experience:  20 years consulting in the IT industry with Networking
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Cannot get my printer to print. Get error message that connection

Customer Question

Cannot get my printer to print. Get error message that connection not made. Printer is on, I have sent print command. Have already unplugged system, brought my printer down and disconnected/reconnected cables. My printer is Lexmark X6675.
Thank you
Teddi Pease
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me please how you have the printer connected to the computer? Via your wireless network? Or via the USB cable?
Customer: replied 1 year ago.
USB Cable
Customer: replied 1 year ago.
13 July 2015 10:15
USB Cable
Expert:  Richard replied 1 year ago.
Thank you
As the first step, can you remove the power to the printer and leave it for 5 minutes.
Then connect it to a different USB port on the computer, and connect the power to the printer and turn it on.
Then tell me please if you can now print to it.
Let me know the results please
Customer: replied 1 year ago.
Did not work
Customer: replied 1 year ago.
13 July 2015 10:25
Did not work
Expert:  Richard replied 1 year ago.
Thanks
Disconnect the printer
Can you close all programs.
click start, Devices and printers.
Right click on the printer and select Remove.
Then restart the computer and run the installation of the printer like you did when you first received it.
Tell me if it then installs and you can then print to it please.
Customer: replied 1 year ago.
Cancel operation. I want no further contact. Cannot go through with this. Thank you.
Expert:  Richard replied 1 year ago.
ok.. well I have marked the question to never close, so if you wish to return at any time you can and we can continue. Or I could connect to your computer and do this for you instead?
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you