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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My PC shows no Internet wireless available. My daughter's

Customer Question

My PC shows no Internet wireless available. My daughter's PC (I'm using) & all our phones are happily hooked up. PC has been using wireless Internet happily for months. What's wrong?
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask what the distance between the wireless router and the problem PC is?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.
Same as the PC I'm using.
Customer: replied 1 year ago.
About 20 feet
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
How about this; can you plug the problem wireless computer into the router or modem with a cable and allow me to remote into it so I can setup the wireless connection?
Customer: replied 1 year ago.
My PC died. My granddaughter unplugged it & now I have to charge it. Could we do this some other time please?
Expert:  Jason Jones replied 1 year ago.
Yes, we sure can.
I will be standing by.
You can also just plug it into the wall outlet charger and turn it on.
Customer: replied 1 year ago.
I did & it wouldn't turn on at first but now it did. I think my granddaughter hit some key on the thing that caused the problem. I just can't figure out what to hit to reverse it
Expert:  Jason Jones replied 1 year ago.
Okay, so it is on now? Do you want to begin the remote? As soon as you accept the service for remote session, the remote link will be listed here.
Thank you.
Customer: replied 1 year ago.
How can you remote in when there's no internet access?
Expert:  Jason Jones replied 1 year ago.
10 minutes ago when I asked if I could remote in, I explained that you would have to plug the computer into the router with a network cable temporarily. We still would use that route. So you would plug the computer into the router with a network cable for now, that is how I could remote into it.
Customer: replied 1 year ago.
I can't do that now. I have to go. Could we do this tomorrow please?
Expert:  Jason Jones replied 1 year ago.
Yes.
Customer: replied 1 year ago.
Thanks.
Expert:  Jason Jones replied 1 year ago.
Thank you.