How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy IT Tech Your Own Question

Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9265
Experience:  Information Technology Specialist
62741268
Type Your Networking Question Here...
Randy IT Tech is online now
A new question is answered every 9 seconds

I had to restore my labtop back to factory settings and now

Customer Question

I had to restore my labtop back to factory settings and now I cant connect without using the ethernet cord. Im so lost.
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
You will need to reinstall the wireless network adapter and driver. What is the brand/model of your laptop please?
Customer: replied 1 year ago.
I have a Dell Studio 1737
Expert:  Randy IT Tech replied 1 year ago.
okay, thank you. Please connect the Dell with an etehrnet cord and the go to go to this link from the Dell>http://www.dell.com/support/home/us/en/19/product-support/product/studio-1737/driversThen click on the Modem communication, then select the wifi adapter.,
Customer: replied 1 year ago.
I attempted to find my communications modem on the website and was not positive. what i did find, i tried to download. the specs from the manual are that the modem type is External V.92 56K USB Modem?
Expert:  Randy IT Tech replied 1 year ago.
Dell Wireless 5730 VZW Mobile Broadband Mini Card ApplicationView detailsDELL_WIRELESS-5730-VZW-MOBIL_A00_R239700.exe | Hard-Drive (503 KB)Modem/Communications|Release date 15 Sep 2009|Last Updated 05 Mar 2014|RecommendedVersion 1.0.0,A00 Download File