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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31327
Experience:  20 years consulting in the IT industry with Networking
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My wireless is not turning on on lenevo e530c

Customer Question

my wireless is not turning on on lenevo e530c
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me what error message you get when you try to turn on your wireless?
Thank you
Customer: replied 1 year ago.
No Error message as such. I tried everything wireless radio does not turn on. I installed WLAN drivers did not work
The F5 key also does not work., The diagnostics states that wiressless radio not on
it stopped sometime yesterday. If I make Ethernet connection through roiuter it works - however, the wireless does not work.
Expert:  Richard replied 1 year ago.
Thanks
Which version of windows are you running?
Customer: replied 1 year ago.
Windows 7 Home Premium
Service Pack 1
Customer: replied 1 year ago.
64-bit OS
Expert:  Richard replied 1 year ago.
Thank you
Can you click start and type in
ncpa.cpl
press enter
right click on wireless network connection and select enable.
Does this then turn it on?
Please let me know
Customer: replied 1 year ago.
Local Area COnnection maxlan (my network-Ethernet) - realtek pci - connected
wireless network connection 3, 6 and 7 all shows green already enable
3 is with intel Centrino
6 and 7 is msfot virtual wifi miniport
Customer: replied 1 year ago.
all are enabled
but wireless does not work
Expert:  Richard replied 1 year ago.
ok, right click the wireless network connection then click Connect and connect to your wireless network.
Customer: replied 1 year ago.
status for 3,6 7 are not connected
only connected one is Ethernet
Expert:  Richard replied 1 year ago.
.ok, right click the wireless network connection then click Connect and connect to your wireless network.
Let me know the results please
Customer: replied 1 year ago.
does not work
Ethernet connection holds
wireless not connected
both while removed in/out Ethernet cable
wireless does not work
Expert:  Richard replied 1 year ago.
ok, what exactly happens when you click on connect then click on your wireless network in the list and click connect?
Customer: replied 1 year ago.
when you hitconnect for Centrino 3 it says correctty maxlan internet access connected
as soon as remove Ethernet cable there is no connection
Customer: replied 1 year ago.
basically if try removing etheret cable the maxlan wireless connection is no longerconnected
it say wireless is not on
Expert:  Richard replied 1 year ago.
Thanks
Can you click start, right click on computer and select manage
Then click on device manager
Go to networking and expand this,
Then right click on the wireless network card and select uninstall.
Once done, restart the computer, click start, type in
ncpa.cpl
Press enter and tell me how many wireless network connection entries you now see please.
Customer: replied 1 year ago.
I have step out for an hour
Customer: replied 1 year ago.
will do it asap
Expert:  Richard replied 1 year ago.
ok thanks
Customer: replied 1 year ago.
same issue
Expert:  Richard replied 1 year ago.
Sorry I dont follow
I asked you to do a set of instructions and then tell me how many wireless network connection entries you now see please.
Customer: replied 1 year ago.
after uninstall of wirless intel - I did not see wireless ... after reboot - windows automatically detects wireless card and installs drivers ... however still same issueso no I see
1 - Bluetooth
1 - Ethernet
1 - wirelesss
and wireless still does not work and Ethernet does
Expert:  Richard replied 1 year ago.
ok, then we will have to do a factory restore
This will remove all data and return the Laptop to new, so first copy off any files you wish to keep (Programs you will have to install again)
Then turn off the Lenovo
Turn it on and keep pressing F11 to bring up the Lenovo recovery tool
Follow the onscreen steps and perform a Factory Restore.
Once done, it will be returned to new.
Then test and tell me if it now connects to the wireless network please.
Customer: replied 1 year ago.
This was hard disk from dell studio whose motherboard crashed. I transferred this hard disk which was fine to my lenevo e530c and installed all lenevo drivers including network and wireless.
Customer: replied 1 year ago.
So hard disk is old on lenevo my 2nd laptop
Customer: replied 1 year ago.
Not sure whether I should follow the steps ....
Customer: replied 1 year ago.
since my situation was different
Customer: replied 1 year ago.
Hi Richard - These answers does not resolve my problem. Sorry !!!
How do I request refund? Thank you.
Customer: replied 1 year ago.
Per FAQ, I’m not happy with my answer ... your answers are just fine but not applicable to my problem,. I appreciate your time. Please suggest on how I can get refund