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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 35334
Experience:  20 years consulting in the IT industry with Networking
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My Lenovo desktop will not connect to the internet or email.

Customer Question

My Lenovo desktop will not connect to the internet or email. I called my service provider and they did a ping test which was OK. It shows I have internet but will not connect.
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Are you connecting via a network cable or wireless?
And when did this problem start?
Thank you
Customer: replied 1 year ago.
Network cable. Started awebout four days ago. That is we have when I received my last email
Expert:  Richard replied 1 year ago.
Thank you
Remove the power from your network router and then power off the computer
Wait 5 minutes then power on your network router.
Wait another 5 minutes, then power on the Lenvo and see if it then connects.
This can be a corrupted DHCP lease on the router for the lenovo (does not effect other devices) and I want to rule this out first.
Let me know the results please
Customer: replied 1 year ago.
I did what you asked and it powered back up.
Customer: replied 1 year ago.
Still will not connect to internet.
Expert:  Richard replied 1 year ago.
Thanks
Please press the windows key + X and click on Command Prompt (admin)
Then type the below commands pressing enter on each line
netsh winsock reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt
Then restart the computer and check if it now has internet.
Let me know the results please
Customer: replied 1 year ago.
It says failed. Required operation requires elevation (run as administrator)
Expert:  Richard replied 1 year ago.
yes, as you only clicked on Command Prompt
You need to click on
Command Prompt (Admin)
Customer: replied 1 year ago.
I went back and did that. Turned computer off and rebooted. It still will not connect to the internet.
Expert:  Richard replied 1 year ago.
what did it say when you typed in
netsh int ip reset netshlog.txt
Customer: replied 1 year ago.
I don't know. Let me do it again snd
Expert:  Richard replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Said to restart computer
Expert:  Richard replied 1 year ago.
ok, do it now and tell me the results please to be sure.
Customer: replied 1 year ago.
Resetting interface, ok
Resetting neighbor, ok
Resetting path, ok
Resetting. , failed.
Access is denied.
Restart the computer to complete this action.
Expert:  Richard replied 1 year ago.
ok, we will then attempt a system restore
Go to the Windows 8 Start Screen and type restore point. When the search results appear click on the Settings category.
Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
Click on the System Restore button and you will be presented with the main screen for System Restore. Now click on the Next button and you will be shown a list of available restore points that you can restore.
Select the restore point you wish to restore by left-clicking on the entry once. Use a date when this was working and connecting to the interet
Then click on the Next button at the restore point selection screen. You will now be at a screen asking if you are sure you wish to perform the restore.
Click on the Finish button. System Restore will once again ask if you are sure you wish to continue. If you are sure, please click on the Yes button.
System Restore will now reboot your computer and begin the restore process. Please be patient as this can take quite some time.
Then check if it can now connect to the internet.
Let me know the results please
Customer: replied 1 year ago.
When I type system restore on the start screen, nothing comes up
Customer: replied 1 year ago.
Says no apps match your search
Customer: replied 1 year ago.
I meant restore point. Sorry
Expert:  Richard replied 1 year ago.
its not system restore you type its restore point
Go to the Windows 8 Start Screen and type restore point. When the search results appear click on the Settings category.
Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
Customer: replied 1 year ago.
I typed restore point on
Expert:  Richard replied 1 year ago.
Sorry I only see
"I typed restore point on"
In your last message.
Can you repeat the whole message please? The problem is you were typing system restore, but you need to type
restore point
For windows 8 it will then show this under the search on the start screen
Customer: replied 1 year ago.
The start screen and it says results for trstoreno apps match your search.
Customer: replied 1 year ago.
No apps match your search
Expert:  Richard replied 1 year ago.
do it this way
Press the windows key + X and click on control panel
then click on System
then click on System Protection
Then system restore there please
Let me know the results please
Customer: replied 1 year ago.
There is a create restore point in settings
Expert:  Richard replied 1 year ago.
yes, as I indicated in the isntructions, thats what you click
Now click on the option labeled Create a restore point and you will be brought to the System Protection tab of the System Properties control panel.
Click on the System Restore button and you will be presented with the main screen for System Restore. Now click on the Next button and you will be shown a list of available restore points that you can restore.
Select the restore point you wish to restore by left-clicking on the entry once. Use a date when this was working and connecting to the interet
Then click on the Next button at the restore point selection screen. You will now be at a screen asking if you are sure you wish to perform the restore.
Click on the Finish button. System Restore will once again ask if you are sure you wish to continue. If you are sure, please click on the Yes button.
System Restore will now reboot your computer and begin the restore process. Please be patient as this can take quite some time.
Then check if it can now connect to the internet.
Let me know the results please
Customer: replied 1 year ago.
I only have one restore point and that is for 6/28/2015 at 1:00. I am starting it now. Automatic Restore Point. Will let you know what happens.
Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.
System rest did not complete successfully. I computer system files and settings were not changed.
Details : System Restore could not access a file. An unspecified error occurred during system restore. I (0x80070005)I did this twice. I the second time I disabled the anti-virus and got the same message.
Expert:  Richard replied 1 year ago.
Can you give me the model of the Lenovo please.
Customer: replied 1 year ago.
Where do I find that? It is a H4 series
Expert:  Richard replied 1 year ago.
Check on the back for a label, or on the packaging it came with
Customer: replied 1 year ago.
Lenovo H430 C15
887456939579Is this what you need?
Expert:  Richard replied 1 year ago.
Thanks
Can you please go to my link below and download the Realtek Lan Driver
http://support.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-h-series-desktops/lenovo-h430-desktop
Download it on a computer that has internet and then copy it to the non working computer.
Run the installation, and when complete restart the computer and tell me if it can now connect.
Let me know the results please
Customer: replied 1 year ago.
Where do I go to copy it on my desktop?
Expert:  Richard replied 1 year ago.
Anywhere, you can use a memory stick to copy it over and then run it on the desktop
Customer: replied 1 year ago.
Windows 8.1 or Windows 8?
Expert:  Richard replied 1 year ago.
This will depend on which version you have
If your not sure, press thew windows key + X and click on control panel
Then click on System and check there which version you have please
Customer: replied 1 year ago.
I am have an appointment so I will have to do this later and get back to you on the results.
Expert:  Richard replied 1 year ago.
ok thanks
Customer: replied 1 year ago.
I downloaded and installed the Realtek Lan driver and I still cannot get on the internet?
Expert:  Richard replied 1 year ago.
ok, then we will have to do a reinstall of windows, we are past all repair options.
First, copy off any data from the computer (programs you will have to reinstall again) as this will remove all data and return the computer to new.
Then restart the computer and on the log in screen, hold down the SHIFT button and with it held down, click the power icon and choose restart. Keep SHIFT held until it has restarted into a menu. Choose Troubleshoot, then Reset my PC. This returns the PC to new, so you can set it up again.
Let me know the results please
Customer: replied 1 year ago.
Does this include my pictures, documents and videos?
Customer: replied 1 year ago.
will I lose all of this?
Expert:  Richard replied 1 year ago.
yes, which is why you must first copy off any data from the computer you want to keep.