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Aitizaz
Aitizaz, Software Engineer
Category: Networking
Satisfied Customers: 1291
Experience:  Vast exp. of Network installation and Troubleshooting
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John, my wifi router is asking name and password

Customer Question

Hi John, my wifi router is asking for user name and password (internal, so its not my ISP modem). I do not know the password. I have hard reset it and tried admin password, admin 1234 but still cant get it to work.
Submitted: 1 year ago.
Category: Networking
Expert:  Aitizaz replied 1 year ago.
Hello and welcome! I amCustomerand i will be happy to help you
is there any computer connected to that router?
Customer: replied 1 year ago.
not at the moment. I can go connect to the router (its in my attic :)
Customer: replied 1 year ago.
i am now connected to the router
Customer: replied 1 year ago.
hello? I guess I am doing something wrong here.
Customer: replied 1 year ago.
Are you there? Do I just wait?
Expert:  Aitizaz replied 1 year ago.
Yes! i will tell you the steps to see the password ***** first, please let me know the version of windows you have on the computer that is connected to the router
Customer: replied 1 year ago.
i am using windows7
Expert:  Aitizaz replied 1 year ago.
OK
Expert:  Aitizaz replied 1 year ago.
1. Please click the START button and type NETWORK AND SHARING. Press enter key
Expert:  Aitizaz replied 1 year ago.
let me know when done
Customer: replied 1 year ago.
done
Expert:  Aitizaz replied 1 year ago.
2. click MANAGE WIRELESS NETWORKS in the left pane.3. left click the name of the wireless router once, then right click and select PROPERTIES4. Now click the SECURITY tab 5. click SHOW PASSWORD ***** you can now see the password ***** your router in the password *****
Expert:  Aitizaz replied 1 year ago.
Expert:  Aitizaz replied 1 year ago.
let me know if you need any further help. thank you
Customer: replied 1 year ago.
ok yes i see the passwords. but i still can't get on the internet using the wireless router. I get an error message that says user authentication , and don't know how to figure out the password ***** my server, (which is my wireless router, 192.168.1.1)
Expert:  Aitizaz replied 1 year ago.
you are using the same router to interact with me?
Customer: replied 1 year ago.
yes but i am wired to it
Customer: replied 1 year ago.
say, for example, people using an iphone or ipad and can't connect to the wireless because it asks for user authentication code: user login and password
Expert:  Aitizaz replied 1 year ago.
can you tell me the make and model of your router?
Customer: replied 1 year ago.
netgear n600
Expert:  Aitizaz replied 1 year ago.
did you reset the router?
Customer: replied 1 year ago.
yes, i followed directions i saw here on your website. reset router. reset modem. factor reset of router, 30 second hold of reset, unplugged. unplugged modem for 5 minutes. it didn't work. it still asks me for authentication
Expert:  Aitizaz replied 1 year ago.
please open your browser ( i.e. internet explorer/chrome etc.) and type 192.168.1.1
Expert:  Aitizaz replied 1 year ago.
please use "admin" (without quotes) as usernameand "password"(without quotes) as the password
Expert:  Aitizaz replied 1 year ago.
let me know if you can enter in to the control panel of the router
Customer: replied 1 year ago.
it is updating firmware
Customer: replied 1 year ago.
it is saying it repaired crash and wants to know if it should repair the hole
Expert:  Aitizaz replied 1 year ago.
yes
Expert:  Aitizaz replied 1 year ago.
if you allow, i can connect to your computer remotely and solve the issue
Customer: replied 1 year ago.
update is finished. now what?
Expert:  Aitizaz replied 1 year ago.
if you allow, i can connect to your computer remotely and handle the situation.
Customer: replied 1 year ago.
ok, what will that add to my cost?
Expert:  Aitizaz replied 1 year ago.
$40 is fine?
Customer: replied 1 year ago.
ok
Expert:  Aitizaz replied 1 year ago.
accept the offer so that i may proceed. thank you
Customer: replied 1 year ago.
I am trying to, but it won't allow my credit card to process
Expert:  Aitizaz replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=17e5984e-46d2-48d2-8d03-f1ac6c9fa463 please copy and paste the above quote link in your browser