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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Just purchased a Kindle 6 and can not connect to my home wifi

Customer Question

Just purchased a Kindle 6 and can not connect to my home wifi (which I do have), register it or update clock. I am assuming once I get connected the clock will adjust to correct time.
Basically can not use. Please help. Do you have phone support?
Submitted: 1 year ago.
Category: Networking
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What happens when you try to connect to your home wifi?Do you get a specific error message?Does the kindle "see" your home network?Do you know your home wifi network name/password?
Customer: replied 1 year ago.
Please refund my $19. Friend has taken care of my issue. Thank you
Expert:  Nathan replied 1 year ago.
I have no control over billing.I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. You may contact customer service however to request a refund.Best regards,Nathan