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RobCat98
RobCat98, Consultant
Category: Networking
Satisfied Customers: 8940
Experience:  degree in comp sci. 20+ years install work with networks for small and large companies
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Trying to install new modem. No luck. Status button is red.

Customer Question

Trying to install new modem. No luck. Status button is red. Internet button is red.
Submitted: 1 year ago.
Category: Networking
Expert:  RobCat98 replied 1 year ago.

Hi, I'm Robert and I'll be helping you with your computer question.

this is a cable modem ?

You probably have to call the cable company. They have to put the id or mac number of the modem into their system. Even if they sent it to you they may still expect you to call or they might have just forgotten to put it in the system or put it in wrong.

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