Hello Rich! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What is the brand/model of your Internet/wireless modem/router device?When you go to the network/WLAN/Setup Wizard on the printer, can you select/connect to your wireless network name and enter your Wi-Fi/wireless password/key (don't use the WPS button/option)? Does it connect?Besides the iPad, do you also have a windows or mac computer?Please reply at the box below. Thank you.