Hello Barry! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Was scanning working previously?What is the brand/model of your Internet/wireless modem/router device?Does your modem/router have two same network names (2.4Ghz and 5Ghz bands?Do you use the modem/router's wireless network name or did you set it with your own wireless network name?Please reply at the box below. Thank you,
Scanning was working fine. Now 3 different MacBooks have the same scanning errors.
Router: is the apple AirPort Extreme (Two of these on the network)
Network Name: I do not know this answer
Q1: Nothing new have been put on the network.
Q2: Yes I do.
Q3: Yes I can. It in now connected by cable
I have changed the second routers name.
Also I have rebooted the computer.
The error is still there. "An error occurred while communicating with the printer"
PS The printer/scanner works fine with the windows 8.1 laptops on the same network.
Q1: Yes the Wireless Network Name was changed.
Q2 Cannot see any bands.
Q3: I will disconnect as you say.
Are the Mac computers connected to the same wireless / Wi-Fi network name as the Windows computers are currently connected to? Or different?
OK, please let me know the result after trying my suggestion. When you are available, please reply back at the box below to continue. Thank you,