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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Need to reset password ***** ASUS wifi

Customer Question

Need to reset password ***** ASUS wifi
Submitted: 1 year ago.
Category: Networking
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question.
Do you currently have a computer connected to the WIFI router?
If so, may I set up a quick remote session, which will allow me to connect directly to your screen and assist you with retrieving/resetting the WIFI password?
Keep me posted.
Expert:  Barun replied 1 year ago.
Hi, do you still need help with this issue? Do let me know.
Customer: replied 1 year ago.
Yes I do need help. My computer is connected to the router
Expert:  Barun replied 1 year ago.
Okay, let's get started with a quick remote session now, so that I can retrieve your WIFI password ***** the computer itself. Are you using Internet Explorer, Firefox or Chrome as your browser?
Keep me posted.
Customer: replied 1 year ago.
internet explorer
Customer: replied 1 year ago.
No I do believe I'm using Chrome
Expert:  Barun replied 1 year ago.
Okay, let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=dc10c29e-a7e9-4b6f-bfea-5efac0c5bd7c
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome/IE window.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Customer: replied 1 year ago.
Where do I find the open/run file
Expert:  Barun replied 1 year ago.
Please look at the very bottom of your Chrome window; do you see an "Elsinore Screen Connect" file download listed?
Keep me posted.
Expert:  Barun replied 1 year ago.
You seem to have gone offline now; do leave me a reply on this page when you are available next, and we will take this further. Thank you.
Customer: replied 1 year ago.
I can't get into the Elsnore download page. I'm not very computer literate
Expert:  Barun replied 1 year ago.
No issues; let's try downloading the remote tool one more time. Please go to through the entire directions below, before opening up the link.
Open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=21847c24-4da2-4408-a899-cb5511da2ac0
When the page comes up, click on the green "I agree" button at the bottom.
When the next page comes up, look at the very bottom of your Chrome window - do you see an "Elsinore Screen Connect" file downloaded there?
If so, you just need to click on that file to open it up, and then click "Run" when prompted.
Do keep me posted.
Expert:  Barun replied 1 year ago.
If you are still unable to download/run the remote file, no issues - just reply back to me below, please. Thank you.