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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9264
Experience:  Information Technology Specialist
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Just got a new vizo smart tv and i have a wireless open net

Customer Question

just got a new vizo smart tv and i have a wireless open net work how do i get it to log on to a open network says its connected but cant log on
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Does a lock symbol apppear next to your wireless network name on the Vizio?
Do you have a wifi security password ***** the wireless router?
Try these steps >. Perform a Clear Memory on the TV
· Go to Menu
· Select Help
· Select Clear Memory
5. Make sure your wireless internet security on your router is WPA. (You will need to consult with your Router Manufacturer to change these settings)
6. Make sure your network password ***** ***** all alpha or all numeric. (The VIA device does not recognize any spaces or special characters)
7. Power cycle each item. (unplug each device for 30 seconds)
Expert:  Randy IT Tech replied 1 year ago.
Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!