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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I've just bought a Brother MFC-J6520DW printer.

Customer Question

I've just bought a Brother MFC-J6520DW printer. It worked via wireless connection when I got it out of the box. Now my computer will not recognise the printer! It recognises the IP address though when I added a new printer via IP search. This doesn't allow me to use the duplex printer feature though. Why doesn't my Macbook see the printer?

It can see it via usb port.

If I want to add a printer it can't see any printers to add!

Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you,
Jason
Customer: replied 1 year ago.

Hi Jason

I don't really want to pay for a screen sharing session if the problem can be resolved quite simply!

Expert:  Jason Jones replied 1 year ago.
Hello Yaron,
I would not suggest the remote session, if it was a simple fix.
The problem can be a result of many different things.
-Jason
Customer: replied 1 year ago.

I've just reset the network settings for about the 5th time (following instructions & advice on forums) and it now seems to work!

That's a relief!

Will I still have my deposit taken from me seeing as I have not received any help solving my problem from "just answer"?

Thanks

Expert:  Jason Jones replied 1 year ago.
Hello Yaron,
I will send up the refund request.
Thank you,
Jason