How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, PC Technician
Category: Networking
Satisfied Customers: 10340
Experience:  Bachelor of Computer Application (BCA), Professional Experience in Networking
16433418
Type Your Networking Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have a Roku Box and have do no remember my password. Can

Customer Question

I have a Roku Box and have do no remember my password. Can you please assist?
Submitted: 1 year ago.
Category: Networking
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Did you forget the password ***** WiFi >
Customer: replied 1 year ago.
Yes
Expert:  Ashik replied 1 year ago.
Do you have any computer there connected to your network/router via wireless ?
If so, what version of Windows are you using on it ? XP, Vista, 7, 8 or 8.1 ?
Customer: replied 1 year ago.
Windows Vista
Expert:  Ashik replied 1 year ago.
How is it connected to your router ? Wired or wireless ?
Customer: replied 1 year ago.
Wireless
Expert:  Ashik replied 1 year ago.
We can recover the Wireless password ***** a application named WirelessKeyView. Download the WirelessKeyView application from here : http://www.nirsoft.net/utils/wireless_key.html
Open WirelessKeyView. In WirelessKeyView, you can find the list of your networks. Select your current network and you can find your wireless password ***** Key (Ascii) column. Use that password ***** connect your iPad to your network.
Please let me know if that didn't work, so we can try another method to get your password.
Customer: replied 1 year ago.
It did not work
Expert:  Ashik replied 1 year ago.
At which step do you have trouble ? What do you see when you open Wireless key viewer ?
Customer: replied 1 year ago.
nothing
Expert:  Ashik replied 1 year ago.
Can we do a screenshare session ? So I can remotely connect to your computer and retrieve or reset the password ***** you while you watch ?
This is an optional quick service and it is only one time session.
Customer: replied 1 year ago.
yes
Expert:  Ashik replied 1 year ago.
Ok, please accept the remote support offer. And I will send you the remote link to connect.
Customer: replied 1 year ago.
ok
Expert:  Ashik replied 1 year ago.
Did you get the offer I sent you ? Are you having any difficulty on accepting the offer ?
Customer: replied 1 year ago.
No, I did not get the offer.
Expert:  Ashik replied 1 year ago.
Did you get it now ? Check your email.
If still not seeing the offer, let me know.
Customer: replied 1 year ago.
Nothing in my email
Expert:  Ashik replied 1 year ago.
If you can't see the offer, then it is OK. Lets start remote support session.
On your computer, goto this website and follow the instructions to start support session --> http://www.justanswer.com/remotedesktop/join.aspx?Session=1ec64335-6228-4308-868e-a2570c4393db
If the above link doesn't work, then connect to me via this link --> http://www.justanswer.com/remotedesktop/join.aspx?Session=1ec64335-6228-4308-868e-a2570c4393db&Type=Java
If any application is downloaded, open it and we will be connected.
Customer: replied 1 year ago.
I would like to cancel. Nothing is working! Please refund my credit card.
Expert:  Ashik replied 1 year ago.
Please follow the instructions to start the remote session ? So I can connect to your computer. If I couldn't solve your problem, you will get full refund.
ON your computer, goto this website --> www.join.me website.
Click Start Meeting and an application will be downloaded. Open it and you will see a 9 digit number. What is it ?
Customer: replied 1 year ago.
Thank you for your assistance
Customer: replied 1 year ago.
I am cancelling the serices
Expert:  Ashik replied 1 year ago.
Ok, I will request JustAnswer to refund your account.
Please don't rate the answer anything and please don't rate bad or poor. You can also contact***@******.*** for refund.
If you have time, please follow the instructions in this article to recover the password *****> http://www.howtogeek.com/116934/how-to-view-that-forgotten-wireless-network-password-in-windows/
Customer: replied 1 year ago.
ok...Thank you! Appreciate your help!!
Expert:  Ashik replied 1 year ago.
No problem.
If you give me the Join.me number, then I will retrieve the password ***** you. It won't take that much time.
If you don't want to continue, then it is OK.
Take Care,
Ashik
Customer: replied 1 year ago.
Thank you!!
Expert:  Ashik replied 1 year ago.
No problem

Related Networking Questions