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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I believe my canon printer became disconnected from power source

Customer Question

I believe my canon printer became disconnected from power source and is not communicating with my Mac. I have an MG6320 printer.
Submitted: 1 year ago.
Category: Networking
Expert:  Freddy M. replied 1 year ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Does it turn on now? How is it connected to the Mac?
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Customer: replied 1 year ago.
turns on . power cord
Expert:  Freddy M. replied 1 year ago.
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How is it connected to the mac? The power cord should be connected to the wall.
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Customer: replied 1 year ago.
you tell me. I have a laptop and I am computer illiterate.
Expert:  Freddy M. replied 1 year ago.
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I can't tell you as I am not the one who installed it. Is it connected to the Mac with a usb cable, via WiFi, or do you have it connected to a router with a Ethernet cable?
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Customer: replied 1 year ago.
Wifi
Expert:  Freddy M. replied 1 year ago.
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Ok have you restarted the Mac since the power cable got knocked out?
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Customer: replied 1 year ago.
yes. This problem has existed for a month or so.
Expert:  Freddy M. replied 1 year ago.
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I am going to need to opt out and move this to networking then.
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Customer: replied 1 year ago.
What does that mean?
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

To better and faster help you with this issue, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you re-install the printer.
Would you like me to do that?
Customer: replied 1 year ago.
Is there an additional fee?
Expert:  IT Miro replied 1 year ago.
No additional fee at this time.
Customer: replied 1 year ago.
Okay. Please help but I also need to contact a representative by phone. Do you have a phone number available?
Expert:  IT Miro replied 1 year ago.
Please click on the "Contact Us" link located below to contact JustAnswer Customer Service, or just click here:
http://ww2.justanswer.com/help
You can contact them by e-mail, chat and phone.
Let me know when you are ready for remote desktop assistance so that I can send you the instructions.