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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Randy I am having big problems with our wifi sign in. Please

Customer Question

Randy I am having big problems with our wifi sign in. Please help
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry. What's the problem with your wifi sign in? Is there any error or message?
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I don't know the model number of our wireless wifi system.
Expert:  Viet - Network Tech replied 1 year ago.
1. Can you please check at the back/bottom of your internet / wireless modem / router device for the model?
2. What's the problem with your wifi sign in? Is there any error or message?
3. Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Router model dpc3008 and serial number###-##-#### ***** my e-reader is an asus 7 and uses android os
Expert:  Viet - Network Tech replied 1 year ago.
1. Cisco dpc3008 is not a wifi device; dpc3008 is a modem. Is there any other device connected to the dpc3008 device?
2. What's the problem with your wifi sign in? Is there any error or message?
3. Besides your ereader Asus 7, do you also have a windows or mac computer?
When you are available, please reply back at the box below to continue. Thank you,

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