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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35243
Experience:  Great troubleshooting skills with computer and network.
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I have a new internet provider and roku will not accept my

Customer Question

i have a new internet provider and roku will not accept my password
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is the Wi-Fi / wireless password?
What is the model of your Internet/wireless modem/router device?
Do you know how to check / confirm your wireless / Wi-Fi password?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
HD2000C
I don't know how to confirm my wi fi password
The roku will not accept the password ***** have been using.
Expert:  Viet - Network Tech replied 1 year ago.
Sorry.
1. I'm asking for the model of your internet modem/router device from your new internet provider, not the model of your Roku.
2. Is the Roku asking for Wi-Fi / wireless password? Or roku account password? or a different kind of password?
3. Can I connect remotely to your computer, so I can retrieve the password ***** through your computer, then you can enter it on the Roku?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Router number PK5001Z
It is asking for the roku security password
Expert:  Viet - Network Tech replied 1 year ago.
Does it show your wi-fi/ wireless network name?
Do you see any password ***** key / passphrase/ WPA / WEP at the back/bottom of the PK5001Z modem router device?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
It has a key phrase alpha/numeric number. 6fbabadadcea8a
Expert:  Viet - Network Tech replied 1 year ago.
Great, please use that key phrase. It is case-sensitive.
Please reply at the box below and let me know. Thank you.
Customer: replied 1 year ago.
Didn't work.
Expert:  Viet - Network Tech replied 1 year ago.
Sorry, Turn off Roku, then turn it back on, then when does the Roku ask for password? Is it in the Wi-Fi / wireless / network option? Or at another option?
When you are available, please reply back at the box below to continue. Thank you,