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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 34677
Experience:  20 years consulting in the IT industry with Networking
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I know my wifi is working because my iPhone is connected but

Customer Question

I know my wifi is working because my iPhone is connected but my new Chromebook won't connect. I entered the password, Chromebook says wifi is turned on but no connection. It was working yesterday. Ideas?
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you on the Chromebook hold the power button down for 35 seconds, then release.
Then remove the power from the wifi router and wait 5 minutes.
Then connect the power to the wifi router and wait 5 minutes.
Then power on the Chromebook and tell me if it now connects
Let me know the results please
Thank you

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