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Bryan
Bryan, Computer Support Specialist
Category: Networking
Satisfied Customers: 11582
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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how do I secure my linksys connection to the web?

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how do I secure my linksys connection to the web?
Hi, and thank you for asking your question.

On your browser, please open up the following link now:
http://192.168.1.1/

Does a username/password XXXXX up now?

Regards
Customer: replied 3 years ago.


yes, screen does come up


 

Okay; please leave the username field empty, and type in "password" (without the quotes) in the Password XXXXX Does it let you in to the router page now?

Regards
Customer: replied 3 years ago.


i got to a page that says "401 unauthorized"

Hmm; now, please open up the router page again, but this time - leave the username field empty, and type in "admin" (without the quotes) in the Password XXXXX

Does it let you in now?

Regards
Customer: replied 3 years ago.

I am already at the linksys page. Have been there before and set up a password. However, the connection does not show as "locked and secured"

Hmm; let's do a remote session now, so that I can take a look at the issue directly for you.

You just need to click on the following session link now:
http://166.78.231.170:8040/?Session=ed003a1f-aef4-40e1-a584-03636aa08c9c

Please join the session, then RUN the application when prompted at the bottom (If you are using Firefox/Chrome, make sure to open up the downloaded application) - and I'll be connected. Thanks!

Regards

Customer: replied 3 years ago.


it is asking for an invitation code


 

Please use the following (NEW) session link this time:
http://166.78.231.170:8040/?Session=525c9b70-5ac0-4694-8c53-8b2e4e831db8

It will not prompt you for a code now; thank you.

Regards
Customer: replied 3 years ago.


Norton is advising I not run the program . Suggest we continue via msgs


 


 

Please rest assured; our remote tool is absolutely SECURE - and you are just seeing a standard warning from Norton, which it will show when you try to run any remote tool itself.

However, if you are still uncomfortable with this, let's continue here for now.

Now, in the router page, please click the Wireless tab, then click the Wireless Security sub-tab.

What's the 'Security Mode' set to, on this page? Also, do you have your wireless passphrase set there as well?

Regards
Customer: replied 3 years ago.


Firewall protection - enable


checked - block anonymous internet requests


checked - filter multicast


not checked - filter internet NAT redirection


checked filter IDENT (port 113)

Did you make sure to click on the 'Wireless Security' tab, under the 'Wireless' tab at the top?

Regards
Customer: replied 3 years ago.


sorry. I am at the right place now.


security mode is "disable"

Okay, that's good. Now, please set the 'Security Mode' to WPA Personal, then type in your desired wireless network password XXXXX the 'Passphrase' field. Next, click 'Save settings' below, and allow the router to reboot accordingly.

Now, your router should be secure, and you will need the passphrase to connect to your wireless network thereafter.

Hope this helps. Do keep me posted.

Regards
Customer: replied 3 years ago.

there is no WPA Personal.


The following are the options:


Disable


WPA Pre-Shared Key


WPA RADIUS


RADIUS


WEP

Please select 'WPA Pre-Shared Key', then type in your desired wireless network password XXXXX the 'Passphrase' field. Next, click 'Save settings' below, and allow the router to reboot accordingly.

Now, your router should be secure, and you will need the passphrase to connect to your wireless network thereafter.

Hope this helps. Do keep me posted.

Regards
Customer: replied 3 years ago.

Thank you. That worked and the connection is now secured.


 

Great! You may just rate my service below now. Thank you!

Regards
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