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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35734
Experience:  Great troubleshooting skills with computer and network.
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My router lost its identity...how do I restore information

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My router lost its identity...how do I restore information?
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the exact model of your router? What's the address did you use?

Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=10018eb2-7599-40f4-a114-fbb2ac15a8e0

Thank you
Customer: replied 3 years ago.

Wireless-G, S/NCDFG1G8P3061


 


Will click on link...

OK, thank you.
Customer: replied 3 years ago.


I typed 10.0.0.1 but with no success in getting to router.

Let me chat with you in a second. Thanks

I have fixed the wireless name/password XXXXX Thank you,

Hi Ellen,

I'm sorry, we got disconnected. Can you restart the computer?

If needed, we need to reset the router, and check.

Thank you
Customer: replied 3 years ago.

It's a slow process to restrt my PC - it's still trying to shut down.

That's okay; please reconnect with me at the website below when the computer is up:

http://166.78.231.170:8040/?Session=10018eb2-7599-40f4-a114-fbb2ac15a8e0

Thank you

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

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