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itgurukitty
itgurukitty, Network Administrator
Category: Networking
Satisfied Customers: 121
Experience:  I've worked for Google, Ebay and the DOD, i'm here to help.
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Hi I´m in desperate need of help while trying to setup a

Customer Question

Hi
I´m in desperate need of help while trying to setup a wired IP camera. I´ve got a wired Comtrend 5361 as my main wired router. Then I´ve got a Hawking Tech HOW2R1 outdoor repeater wirelessly linked to the Comtrend. The repeater creates a separate network. I´ve recently bought a SAMSUNG 3430H dome that I intent to attach to the repeater using a ethernet cable. Problem is that I cannot get the Hawking to see the camera even it is wired. I can get the Comtrend to do so though. Funny thing is that I made the Hawking assign dinamically an IP to the camera and in one occasion, but I´ve not been able to reproduce it. I´ve tried to wire other devices to the hawking and they work ok. Also I can connect to it with the laptop. My best guess is that for some odd reason the camera is invisible to the Hawking. Any help will be greatly appreciated.
Submitted: 10 months ago.
Category: Networking
Expert:  itgurukitty replied 10 months ago.

itgurukitty :

so the Hawking Tech HOW2R has a eithernet port?

itgurukitty :

for direct connection

itgurukitty :

your not using wireless?

JACUSTOMER-1w6hrojo- :

It picks up the signal from the main router wirelessly, but has is POE powered, so I attach the camera to the POE feeder

itgurukitty :

power over eithernet?

JACUSTOMER-1w6hrojo- :

thats it

itgurukitty :

so what are you connecting to the cam?

itgurukitty :

what type of wire

JACUSTOMER-1w6hrojo- :

CAT 6 ethernet cable

itgurukitty :

k

itgurukitty :

are you able to log into the Hawking Tech HOW2R?

itgurukitty :

i've never used one

itgurukitty :

so im doing basic troubleshooting here

JACUSTOMER-1w6hrojo- :

This is miles away from being basic, believe me

JACUSTOMER-1w6hrojo- :

I can connect to the hawking with my laptop

itgurukitty :

we want to see if that repeater sees it

itgurukitty :

can you log in, and look at connections, or the log -

JACUSTOMER-1w6hrojo- :

so the ethernet port is working OK

itgurukitty :

if you connect your laptop, with wireless off to the Hawking Tech HOW2R, and wire it in

itgurukitty :

do you get access?

JACUSTOMER-1w6hrojo- :

yes

JACUSTOMER-1w6hrojo- :

I can connect wirelessly to the Hawking with the laptop

JACUSTOMER-1w6hrojo- :

And i can connect wired to the Hawking with the laptop

JACUSTOMER-1w6hrojo- :

maybe the log can give me some info

JACUSTOMER-1w6hrojo- :

on what is the exact proccess that the camera goes throught when it connects to the Hawking

itgurukitty :

well, assuming its like any IP device......

itgurukitty :

like a computer

itgurukitty :

it asks for a IP adress

itgurukitty :

the Hawking Tech HOW2R leases it an IP address.

itgurukitty :

and its on that network.

JACUSTOMER-1w6hrojo- :

that is the way it should work

itgurukitty :

yes

itgurukitty :

if it doesnt, something is wrong.

JACUSTOMER-1w6hrojo- :

the most strange thing is that in one, just one occasion I get the Hawking to see my camera

itgurukitty :

but even oit it does, since there are two networks, we may have to look at all devices.

itgurukitty :

thats why i wanted you to try your laptop on the Hawking Tech HOW2R with wifi off.

itgurukitty :

inplace of the cammera

JACUSTOMER-1w6hrojo- :

the laptop works

itgurukitty :

if you get online with it, we know its like;ly not the Hawking Tech HOW2R.

itgurukitty :

but via the Hawking Tech HOW2R? wired in, wifi off?

JACUSTOMER-1w6hrojo- :

yes

JACUSTOMER-1w6hrojo- :

i disable the network adapter on my laptop and connect it using an ethernet cable to the hawking

JACUSTOMER-1w6hrojo- :

and i´ve got access to internet

JACUSTOMER-1w6hrojo- :

but it does not work in the same fashion with the camera

JACUSTOMER-1w6hrojo- :

so I´ve got so far

JACUSTOMER-1w6hrojo- :

the camera is not malfunctioning cause i can get my main router to see it

JACUSTOMER-1w6hrojo- :

the hawking is also working cause it provides internet to the wired laptop

itgurukitty :

ok. and thats with your WIFI off?

itgurukitty :

if wifi is on, it will jump to other router.

JACUSTOMER-1w6hrojo- :

I disabled the network adapter

JACUSTOMER-1w6hrojo- :

so not a chance to connect wirelessly

itgurukitty :

ok

itgurukitty :

good man.

JACUSTOMER-1w6hrojo- :

any further ideas?

itgurukitty :

hmmm

JACUSTOMER-1w6hrojo- :

something I could try?

itgurukitty :

yeah

itgurukitty :

did you look at logs?

itgurukitty :

there may be an ipclonflict.

itgurukitty :

meaning two dvices are using smae IP

itgurukitty :

so, we cna look at logs. or shut down all but your laptop and the cam

itgurukitty :

so, cell phones off

itgurukitty :

PC's off

itgurukitty :

TV unplugged if it uses internet

itgurukitty :

cable TV off if it uses it

itgurukitty :

then reboot both routers, and then the cammera

JACUSTOMER-1w6hrojo- :

I think that could be the culprit

itgurukitty :

is there an error that comes up on the cammera?

itgurukitty :

its posible

JACUSTOMER-1w6hrojo- :

Hawking is trying to assign the same ip to different devices

itgurukitty :

you usually see an error though

itgurukitty :

for sure in logs

itgurukitty :

that would do it.

itgurukitty :

may need to reset the Hawking Tech HOW2R to defualt -

itgurukitty :

and reset it up

itgurukitty :

if that camera is trying to get an ip a phone has.....

itgurukitty :

it wont do a thing

JACUSTOMER-1w6hrojo- :

Did a factory reset already but will try again

JACUSTOMER-1w6hrojo- :

So to make things clear

JACUSTOMER-1w6hrojo- :

a camera works exactly as a laptop when connected to the hawking, isn´t it?

JACUSTOMER-1w6hrojo- :

it asks for an ip to the Hawking

JACUSTOMER-1w6hrojo- :

and gets connected to the subnet that the hawking creates

JACUSTOMER-1w6hrojo- :

am i right?

itgurukitty :

should yeah

itgurukitty :

its just a device asking for an IP to that subnet

itgurukitty :

same as a phone, TV, xbox, or a PC

itgurukitty :

whats newer the cam or the Hawking Tech HOW2R?

JACUSTOMER-1w6hrojo- :

the cam

JACUSTOMER-1w6hrojo- :

the hawking has always worked fine

itgurukitty :

have you contacted them to see if there are any known issues?

itgurukitty :

the cam ppl

JACUSTOMER-1w6hrojo- :

not yet

JACUSTOMER-1w6hrojo- :

will do if necessary

itgurukitty :

i think either the Hawking Tech HOW2R is gettign ipconflicts

itgurukitty :

or there is either somethingh wrong witht he cam, or it needs an odd ball set up.

itgurukitty :

but as a rule of thumg, when you add in something new, and an issue comes up 99% of the time its the new thing....

JACUSTOMER-1w6hrojo- :

but how come I was once able to make it work?

itgurukitty :

the cam?

JACUSTOMER-1w6hrojo- :

yes

itgurukitty :

that was inside, correct?

JACUSTOMER-1w6hrojo- :

but I have not been able to reproduce it

itgurukitty :

so it worked on the Hawking Tech HOW2R at one point?

JACUSTOMER-1w6hrojo- :

no no

JACUSTOMER-1w6hrojo- :

I was once able to make the camera work with the HAwking

itgurukitty :

ok

itgurukitty :

hmmm

JACUSTOMER-1w6hrojo- :

but when I disconnected and connected again it was gone

itgurukitty :

any firmware updates?

itgurukitty :

to either device?

JACUSTOMER-1w6hrojo- :

so I know positively it works

JACUSTOMER-1w6hrojo- :

both the camera and the hawking run on the latest fw

itgurukitty :

but did u upgrade, since they worked?

itgurukitty :

i guess im sugesting, maybe a firmware update broke one of them.

JACUSTOMER-1w6hrojo- :

the camera came with the latest

itgurukitty :

ok

JACUSTOMER-1w6hrojo- :

and I did a fw upgrade on the Hawking

itgurukitty :

we're thinking about any changes that were made.

JACUSTOMER-1w6hrojo- :

not sure If I made it work before of after

JACUSTOMER-1w6hrojo- :

yes

itgurukitty :

did it stop working after the update?

JACUSTOMER-1w6hrojo- :

I dont think so cause I updated the fw software due to not been able to make it work

itgurukitty :

and t hen it worked.

itgurukitty :

ok

JACUSTOMER-1w6hrojo- :

yes

itgurukitty :

well, thats kind of a sign it never really worked great with it -

itgurukitty :

the update may have helped, but didint do the trick.

itgurukitty :

if they patched it in, they got reports on it.

itgurukitty :

Try this.

itgurukitty :

unplug the Hawking Tech HOW2R

itgurukitty :

power off cammera, if it has a battery, take it out.

itgurukitty :

plug the Hawking Tech HOW2R back in, turn it on. Then the Cammera.

itgurukitty :

whats going to be not fun is if you have to call the cam place, you may need a manager.....i, sure as most level 1 techs do, go by white pages......try this, etc......and unless this is a well known issue, you wont get far with the guy that picks the line up.

itgurukitty :

does the cammera have a network settings?

itgurukitty :

make sure its set to DHCP

JACUSTOMER-1w6hrojo- :

yeah i´m afraid thats gonna happen

itgurukitty :

and see if you can find if it has an IP adress

itgurukitty :

then you can try and ping it from your laptop.

JACUSTOMER-1w6hrojo- :

I can change any parameter on the camera while it is connected to the main router

JACUSTOMER-1w6hrojo- :

cause i´ve got access to it

itgurukitty :

oh, ok so it doesnt have an LCD.

itgurukitty :

the cammera

JACUSTOMER-1w6hrojo- :

the main router assigns the camera an ip inmediately

itgurukitty :

Yeah

JACUSTOMER-1w6hrojo- :

as the hawking should do

itgurukitty :

can you set the cammera to defaults?

itgurukitty :

maybe the cammera is stuck on dumb

itgurukitty :

and is looking for the ip from other router

JACUSTOMER-1w6hrojo- :

I´ll try that as well

JACUSTOMER-1w6hrojo- :

It does not have a reset button but i guess i could do it by software

itgurukitty :

did you just plug it in and it worked?

itgurukitty :

or did you assign it an ip?

itgurukitty :

inside?

JACUSTOMER-1w6hrojo- :

when i plug the camera into the main router it gets assigned an ip dinamically

JACUSTOMER-1w6hrojo- :

I have to do nothing else to make it work

JACUSTOMER-1w6hrojo- :

just plug it in

JACUSTOMER-1w6hrojo- :

that lets my know the camera indeed works

JACUSTOMER-1w6hrojo- :

ok

JACUSTOMER-1w6hrojo- :

i´m gonna hard reset both devices

itgurukitty :

ok

JACUSTOMER-1w6hrojo- :

and then connect the hawking then the camera

itgurukitty :

i'm stepping away for 10 min

itgurukitty :

is that ok?

JACUSTOMER-1w6hrojo- :

and check the log afterwards to see what i can find out

JACUSTOMER-1w6hrojo- :

it is ok to leave for good

JACUSTOMER-1w6hrojo- :

I´m satisfied

itgurukitty :

unless you need me here

JACUSTOMER-1w6hrojo- :

bye

itgurukitty :

ok.

itgurukitty :

please leave feed back -

JACUSTOMER-1w6hrojo- :

sure

itgurukitty :

i'm moving this to q & a.

itgurukitty :

so we can still talk for free.

JACUSTOMER-1w6hrojo- :

ok

Expert:  itgurukitty replied 10 months ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  itgurukitty replied 10 months ago.
Please don't forget to leave a rating. And feel free to ask me what ever comes up.
Customer: replied 10 months ago.

Hi Just got it fixed now. Connected the camera to the laptop and was able to assing it an static IP OUTSIDE the range that the Hawking has set to DHCP devices. Then connected the camera to the Hawking and voila!! it did recognized the camera as having that static IP. Appreciate your help.

Expert:  itgurukitty replied 10 months ago.
that would do it -


Cool.

Please leave feedback, good luck.
itgurukitty, Network Administrator
Category: Networking
Satisfied Customers: 121
Experience: I've worked for Google, Ebay and the DOD, i'm here to help.
itgurukitty and 7 other Networking Specialists are ready to help you
Expert:  itgurukitty replied 10 months ago.
Hi there, thanks again for using JA. I just wanted to make sure all your issues were resolved.

Thanks,

- Tim
Customer: replied 10 months ago.

Hi


Yes, camera is working fine.


Thanks

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