Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.
Would you mind if we set up remote control with one or both systems so I can take a look?
Sure what is required. I will log out of all other programs. To start I lost my internet on the weekend which was IE8, downloaded IE10 and then had network problems. My IT has confirmed the issue is with the server as we can network off of the secondary to a laptop.
Ok, I will give you a link and two codes. Use one code on one system and the other on the other system.
On both systems, please go here: http://188.8.131.52:8040/
The two codes are: IWWV and QSUW
You are in on both
Ok, just a sec while I connect
Perfect. The one you are chatting with me on is which?
the server IWWV
Ok, they both have the same name, that is why
They are both calledCustomerPC
The second one should be named justCustomer/p>
ah, you are right. I'm sorry.
Is there a reason why your internal DNS server is last?
Do not know?
Ok, no worries. Wasn't sure if you would knoqw
Do you know the login for the router?
Can any computer find the server?
No the laptop yesterday could not locate
And this is a new occurrence? Has anything changed like the router or settings in the router?
Not that I know of, I didn't changed anything
Ok, I think the problem is with the DNS. I'm just running some tests.
Are both systems plugged into the same switch/router?
This is a little baffling - the server can connect to the workstation but not the other way around
Ah - I have to run out for about an hour. Would it be ok if we picked up then or would you rather if I opted out and another expert can assist in the meantime?
Works for me. Can I use the system in the meantime?
Of course. I will disconnect from the remote software for now
I will be back in an hour.
Thanks for your patience
What do I do, stay connected?
You can close the software, if you wish. I disconnected so it will stay running, if you are ok with that.
That way I can just jump back on when I come back
Great. Back in a bit.
Sorry, I am back. Let me know when I can reconnect and take a look again
Sorry - was working on something else. Hold on a sec
looks like all connected
Would you be ok with me trying to uninstall (or you can) avast from the server? Something is blocking the connection and firewall/security software is always the first to rule out.
Yes, do you mind if I do it so I can reconnect?
Ok, so it turns out it was Avast. Uninstalled Avast and it seems to connect just fine from the workstation.
let me try someting
looks like its networking, not sure why this program won't open
Shouldn't have anything to do with uninstalling Avast.
didn't think will have to call tech on that so which antivirus program won't interfere with the networking?
Let me see what is the best right now. Just a minute.
This will be your best bet: http://www.microsoft.com/en-us/download/details.aspx?id=5201
I will give it a try. Thanks If I have issues I will get back.
Great. Should I close out the remote sessions?