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Ansh P.
Ansh P., Network Administrator
Category: Networking
Satisfied Customers: 8148
Experience:  Computer Science Engineer and Network Security Specialist
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Im setting up a POP on Windows XP Outlook 3. The config passes

This answer was rated:

I'm setting up a POP on Windows XP Outlook 3. The config passes all tests shown and succeeds in sending the test message to the account viewed from the web interface. But the messages never arrive in Outlook, The send/ receive window shows nothing indefinitely.

Meanwhile, the router log is recording
Oct 12 15:24:10 5829NETGEAR Sat, 2013-10-12 12:24:59 - TCP packet - Source: 192.168.0.3 - Destination: 206.188.198.65 - [Service access request successful Src 56416 Dst 110 from LAN]
Oct 12 15:26:30 5829NETGEAR Sat, 2013-10-12 12:27:18 - [Send out NTP Request to 209.249.181.22]
Oct 12 15:26:30 5829NETGEAR Sat, 2013-10-12 12:27:28 - [Receive NTP Reply from 209.249.181.22]
Oct 12 15:26:59 5829NETGEAR Sat, 2013-10-12 12:27:57 - TCP packet - Source: 192.168.0.3 - Destination: 206.188.198.65 - [Service access request successful Src 56537 Dst 110 from LAN]
Oct 12 15:27:01 5829NETGEAR Sat, 2013-10-12 12:27:59 - TCP packet - Source: 192.168.0.3 - Destination: 206.188.198.65 - [Service access request successful Src 56538 Dst 110 from LAN]
Oct 12 15:27:56 5829NETGEAR Sat, 2013-10-12 12:28:54 - [Unable to free TCP NAT port for ada11075:56471 from LAN]
Oct 12 15:34:19 5829NETGEAR Sat, 2013-10-12 12:35:17 - TCP packet - Source: 192.168.0.3 - Destination: 206.188.198.65 - [Service access request successful Src 56713 Dst 110 from LAN]
which is why I'm here.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue. Please let me know when ready to chat.

Ansh P. :

Are you using Outlook 2013?

Customer:

Outlook 2002 sp3

Ansh P. :

Thanks, XXXXX XXXXX take a look remotely at it?

Customer:

yes

Ansh P. :

Which browser are you using?

Customer:

IE

Ansh P. :

Please wait

Customer:

It's not on this computer, another on my desk.

Ansh P. :

Is it nearby?

Customer:

yes. I have a kb swithc to it

Ansh P. :

Ok open IE on that pc

Customer:

ok

Ansh P. :

done?

Customer:

I've double checked all the outlook settings. It shows the connection is good and the test goes out but not received

Customer:

yes IE is open

Ansh P. :

Will give you a link

Customer:

send [email protected]

Ansh P. :

I will post it here in a minute

Customer:

cant copy from here

Ansh P. :

you can type it directly

Ansh P. :

using IE open this link http://166.78.231.170:8040/ and type in the code "outlook"

Customer:

.ok

Ansh P. :

thanks

Customer:

working on it

Ansh P. :

thanks

Customer:

you're in

Ansh P. :

thanks

Customer:

the tests will be in my sent folder if that helps

Ansh P. :

ok

Customer:

test will be vuable in the web client--but I seethey're not in Sent

Ansh P. :

ok will check

Customer:

my IPhone works perfectly with this account

Ansh P. :

this is a outlook issue

Customer:

still getting from router:

Customer:

Oct 12 17:26:32 5829NETGEAR Sat, 2013-10-12 14:27:27 - [Unable to free UDP NAT port for ada11075:57979 from LAN]

Ansh P. :

i think your router is blocking port 110

Customer:

in

Ansh P. :

Did it worked/

Ansh P. :

?

Customer:

virus is off

Ansh P. :

thanks

Customer:

mail is 206.188.198.65

Ansh P. :

Why are you using Static IP?

Customer:

I have to leave. You are free to continue if you like, email me when done. Proceed with the charge either way at least you've eliminated several new things

Customer:

OK?

Ansh P. :

Sure. You have to rate me below to credit me. :) I think something is blocking the incoming

Ansh P. :

trying to figure out what exactly.

Ansh P. :

Another issue could be a large mail blocking the inbox but as you told the phone is working, I am sure it's the router.

Ansh P. :

Please get back to me when needed and please do not forget to rate me below for the help. :)

Customer:

Perhaps we can resume tomorrow AM on a new ticket.

Ansh P. :

Definitely!

Customer:

Oh you are still there. Should I start a new ticket, or...??

Ansh P. :

Yes please. I was just going offline. Too late down here now. Thank you for your response.

Ansh P. :

We can resume this later.

Customer:

How do I get back to you?

Ansh P. :

You can bookmark my profile link

Ansh P. :

Thank you

Customer:

What time tomorrow?

Ansh P. :

I will be online after 14 hours from now. We can continue at that time.

Customer:

Thanks

Ansh P. :

You're welcome and good night

Ansh P. :

Please do leave me a rating below to close this chat.

Ansh P. :

Bye for today

Customer:

Good morning.

Ansh P. and 3 other Networking Specialists are ready to help you

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