My name is XXXXX XXXXX I'll be assisting you with this issue.
In order to configure the netgear you need to have your laptop directly plugged into the ethernet port.
Then type mywifiext.net
Have my laptop directly plugged into the ethernet port on the Netgear device or my wireless router?
the netgear device
the power light is green & the wlan light is red
are you able to click start
then in the search bar
a black window will coem up
and tell me what is the ip address, subnet mask and ateway
ip address: 2001:0:9d38:90d7:241e:2cc5:b53b:c055 gateway just says :: & i don't see the subnet mask listed
ok that doesn't look right probably a reason why it's not working
sorry that's the wrong info
can you type ipconfig /all
no problems let me know when you have the info
IPv6= fe80::51f4:76c3:53ad:9e08%11, ipv4=192168.1.104, subnet=255.255.255.0, gateway=192.168.11
in a web browser type http://192.168.1.1
i need to step away for a few minutes, be right back
and tell me if the netgear page opens up
it asked me for a username & password
it took me to cisco, which is for my wireless router
ok sorry about that
do you have your wireless on?
ok you will need to turn off your wireless
and just have the cable connected to the netgear
then we can't chat
i only have 1 ethernet port
just bookmark this chat
once you disable the wireless
disconnect the cable to the neatgear then plug it back in
then test using mywifiext.net
ok, but that's what i was having issues with in the first place. i'll try again. brb
yes but just make sure the wireless is turned off
then if you need to type ipconfig /all
and check what the gateway ip address
then use that to http://
it does not read the netgear device. it tells me nothing is connected
i still have a red wlan light & no lan light
what cable are you using between the router and your laptop?
the netgear device uses a USB for power & an ethernet cable. my router is wireless
what about the netgear and your laptop
what cable are you using?
the led lights on your ethernet ports should flash
there are no lights on the ethernet port on my laptop. do you mean the lights on my router? the netgear device is connected to my laptop, not the router. do i need to be where i can see my router?
yes your laptop ethernet port. should light up because you have it connected to the netgear
the netgear has an ethernet port. Do not worry about the router for now
you need your laptop to talk to the netgear
my laptop has no lights on the ethernet port, whether it's supposed to or not idk, but i don't remember it ever lighting up before
what about on the netgear
near the ethernet port
it should also light up
no, the netgear device just has 3 lights on the top of it: power, wlan, & lan. power is green, wlan is red, & lan is dark
the lan should come on when it's connected to the ethernet port
i know the lights you are talking about; it glows through the plastic where the cable connects to the port, right?
but it's not
ok disconnect the cable from the netgear port
and connect it to a port on the router
and then check whether the light goes on the router
ok give me a minute to move to the router
unplug ethernet from netgear & plug into router so computer is connected to router, or so netgear is connected to router?
the computer connect to the router
we want to test to make sure the cable and the computer ethernet port are working
green light on ethernet port on router
still no light on laptop
sorry, there is a light on laptop as well
now plug the laptop into the netgear and see if the same light on the laptop goes on
turn of the netgear and turn it back on
done, but it takes a min to fully power up
oooh green wlan!
should i try web address for setup again?
what about lan?
strange what about the orange light on your laptop?
no light on laptop
well, lan just blinked once
ok that's better
now try to configure it but you will need to disable your wireless
otherwise it will try to connect to the router
lan is not on, it only blinked twice. still try?
ok it's on now. going to try. brb
let me know when you're back
i'm back; it didn't work.......
what was the IP address that you received?
the first time i tried i had a green wlan.....took a long time to get green lan. finally came on, but laptop did not recognize connection. unplugged netgear, plugged back in, & tried again. now have red wlan light again
is my netgear device bad? i have had trouble with it since i bought it
because you need the LAN light to be on in order to configure it
side note; wlan is red, lan is occasionally blinking green now
if it's blinking green then you should be able to connect to it
if you type ipconfig /all
what is the IP address of the Ethernet Port (not wireless)
it's not constantly blinking, just occasionally
it only gave me a physical address
no IP address
not when i was connected to netgear. do you want me to do a new one connected to the router?
let me check something
you may need to configure your laptop with a static ip address
it doesn't read the netgear connection at all; like it's not even plugged in
ok configure your ethernet port on your laptop
with ip address 192.168.1.10
then network and internet
view network status and tasks
then on the left change adapter settings
right click on Local Area Connection and select properties
and go to IPv4
i don't see that
i have 5 tabs:
general, advanced, about, driver, details, power management (ok, 6 tabs)
ok go back
then right click on the Local Area connection again and select properties
on the list do you see IPv4?
select that then click properties
want me to click properties for it?
please click properties
ok did it & added ip address you gave me
now make sure the cable is plugged into the netgear
and disable the wireless
and in the black window
type ping 192.168.1.254
"Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.107: Destination host was unreachable (x4)
what is that?
Ping statistics for 192168.1.254: Packets: Sent = 4, Received = 4, lost, 0%
that's what it came up with
oh ok that's a good sign
use the browser to type http://192.168.1.254
and you should have access to the netgear page
webpage not available
but i have a red wlan light again; want me to restart netgear?
did you disconnect the wireless?
on your laptop?
no lol ok brb
just have to remember you can have both connected at the same time
sorry i took so long. here's the deal:
my computer is not recognizing that the netgear is even connected to it
i ran the troubleshooter & it said there was nothing plugged in to the ethernet port
do you have another computer? to test with?
yes. give me a min to take it from my husband
will reconnect on the other computer; closing this window
ok i haven't tried yet. wanted to make sure i could find you first
going to try now...bbs
the netgear is not getting a lan signal
i assume that's why the laptops don't read a connection
must be a problem with the unit then
yes, i agree
the last test is to reset the netgear
do you see a small pin hole size
at the bottom left hand corner
yes, i know where it is
while is is USB connected, i assume?
ok it's powering back up
ok power is on. will disconnect wireless to retry
now i'm only getting a power signal. it's the device
ok it must be the device then
faulty and just need to return it
yeah. thanks for helping me!
if you can take a minute to rate my services that will be great
bonuses much appreciated and all the best
I didn't mean to cut you off so fast; I was just trying to submit my rating. I wanted to thank you for your time & patience! I will remember you if I need help again!