Hi there,My name is XXXXX XXXXX I'll be assisting you with this issue
Do you have any other devices that are connecting to the Internet? I want to confirm that the actual internet is working.
I am sitting at a PC, chatting with you on the same network that I want to use on my apple....about 2 feet away.
If it helps any....a technician from my provider changed our wireless name and PW recently. Also, the last time I tried to follow a link on e-mail (yes, that is working) it won't take me there.
can you check on your apple desktop if it's connecting to the same wireless network
Tell me how
what apple desktop do you have
Mac OS X version 10.7.5....it is an older one that has been upgraded.....doesn't have many hours on it, though.
can you click on the applications folder
ok do you see system preferences
or Internet Connect?
ok click on that
then select network
It says it is connected.....maybe not right id and pw?
ifyou click on airport
and in the network section what is the name of the network?
next to search domains it says: gateway.2wire.net
is that what you need?
do you see an icon called aiport?
ok what do you see at the moment
here's some instructions with images that might help: <click here>
I am looking at the menu frame that says Network at the top....below it says Location: and in the dropdown box the options are automatic and edit locations....it also says that Ethernet AND Wi-Fi are connected ( as they should be) ....to the right it says: Status and gives the ip address....more stuff below...
ok for wi-fi
click on that
OK...now it says "No Network Selected."
ok select the network from the list
though it IS on....
wow, I think you are good.......and I am ridiculously impaired. I'll see if it all works, now. Still doesn't connect me to the Safari browser
did you enter the password?
the new one?
for the status does it say connect Wi-Fi is connected to xxx and has the IP address xxx?
Should the ip address be the same as my password?
...it is not
no it's a number
can you tell me what it is?
my pw is a number: XXXXXXXXXX /p>
the ip address is 192.168.1.79
ok that ip address looks right
on the computer you're using to chat
can you click start
then in the search box type cmd
and press enter
does it return with a list with ip address
that is similar to the one on the apple?
yes, not identical #
last two digits are .77
yes that's fine
that means it is connected to the wireless router
can you now type:ping 192.168.1.79
sent 4 received 4 lost 0
can you try safari again
it should should on the mac
no connection to internet.....but the Ethernet should be working....and is not connecting.....it should be hard wired as well as wireless
no it should work on wireless
have you tried hard wired?
When I try a link to another site on my e-mail it says that "no associated application can be found."
The unit has been plugged into the internet connection this whole time.
what about if just using safari does that work?
you mentioned that safari was not working on the apple desktop
does it work now?
Nothing comes up with Safari....no connection to it on the MAC
when you mean no connection
...just e-mail service that does not interface with the internet
when you type www.google.com
nothing comes up?
there is no place to type in that information as the link to a browser does not come up
did you click on the safari icon?
rather than the link in your email
it looks like a compass
That is what I have been clicking the whole time. I get to the e-mail place by clicking on the stamp.
not sure why you are getting the email place?
If I can get e-mail, doesn't that mean that I am connected? There is something that is keeping me from getting to the internet browser.
we just need to test the basics first
by opening safari directly and entering the url www.google.com
I click the compass and get no response. I click the stamp and get my e-mail connection
are you able to restart the mac
How do you open Safari directly? Ok I will turn it off. I did and then turned it back on.....same story.
the compass opens safari directly
I have been attempting to open Safari directly this whole time by clicking on the compass. Nothing happens. I have now completely shut down the computer......it has come back up.....and now for some reason Safari DOES work! Yea! Thank you!