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James
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15839
Experience:  Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
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My Toshiba Satellite L305 can access wifi in many locations,

Customer Question

My Toshiba Satellite L305 can access wifi in many locations, but not here. Other devices, both Apple and PC, are using the wifi successfully here.
Submitted: 1 year ago.
Category: Networking
Expert:  James replied 1 year ago.
Hi,

How old is your laptop?

Thanks,

J.
Customer: replied 1 year ago.

Maybe 5 years or so?

Expert:  James replied 1 year ago.
Ok - I understand.
There's a good chance that the built-in wireless adapter in your laptop doesn't support modern wireless standards, such as the new N wireless network standard.
Since you already went through all the correct motions of rebooting, etc I think this is the problem.

You can easily work around it by plugging a USB wireless adapter. A modern one is cheap, small and easy to use - you basically just plug it in.
You can get one at any local computer store, and it will work anywhere in the world, with any of the old or new wireless standards.


D Link Wireless USB Adapter

I hope this makes sense!


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.

Customer: replied 1 year ago.

I'm using the same modem I recently moved from another location, and my laptop worked fine there. And, it also connects to every other network I've tried...

Expert:  James replied 1 year ago.
Oh - I understand.

And no settings have changed on the modem, and you tried to power cycle the modem?
Customer: replied 1 year ago.

Yes. This has been going on for about a month now. I've power cycled the modem multiple times, and my other devices work fine with this modem.

Expert:  James replied 1 year ago.
Can you connect the computer with a wire to the modem?
Customer: replied 1 year ago.

I tried that this morning, and it did not work either.

Expert:  James replied 1 year ago.
Does the wireless network connect, and then there is no internet, or it doesn't even connect?
Customer: replied 1 year ago.

The network shows it is connected.

Expert:  James replied 1 year ago.
Are you using Internet Explorer to try and access the Internet?
Customer: replied 1 year ago.

Have tried both Firefox and Internet Explorer


 

Expert:  James replied 1 year ago.
Connect it to the wireless network or wire again.

Click start, type CMD and hit enter.
In the black window type two commands:

ping www.google.com

ping 8.8.8.8

Tell me what you get after each of the commands please.
Customer: replied 1 year ago.

after 1st command, "ping www.google.com is not recognized as an internal or external command, operable program or batch file"


after 2nd command, "Pinging 8.8.8.8 with 32 bytes of data:


Reply from 8.8.8.8: bytes = 32 time = 62 ms TTL = 19


Reply from 8.8.8.8: bytes = 32 time = 62 ms TTL = 19


Reply from 8.8.8.8: bytes = 32 time = 62 ms TTL = 19


Reply from 8.8.8.8: bytes = 32 time = 62 ms TTL = 19


Ping statistics for 8.8.8.8:


Packets: sent = 4, Received = 4, Lost = 0


Approximate round trip times in milli-seconds;


Minimum = 62 ms, Maximum = 63 ms, Average = 62 ms

Expert:  James replied 1 year ago.
Ok, very good.

click start
type: network
right-click network on the list that pops up, and click properties
click change adapter settings
Right-click the wireless adapter, click properties.
Double click Internet Protocol (TCPIP V 4), click properties.
Move the selector to "obtain DNS server address automatically".
Click Ok, ok, ok.

Repeat for the Wired network adapter.

Test Internet - does it work now?

J.
Customer: replied 1 year ago.

It works with the cable, but not wirelessly.

Expert:  James replied 1 year ago.
Okay - did you do the same procedure for ALL the adapters, including the wireless adapter?
Customer: replied 1 year ago.

Yes, I did.


 

Expert:  James replied 1 year ago.
Please connect it via the wired connection so you can get on the Internet, we will do a reote support session so I can check the wireless.

Once connected, open Internet Explorer, and go to:

http://tinyurl.com/joinjames5

On the laptop.

J.
Expert:  James replied 1 year ago.
It seems we are not reconnecting.
Can you please let me know if the wireless works on the laptop after the reboot?

If not - I'm afraid there is nothing more we can do. The only solution would be to use an external USB card as I initially suggested.
The adapter may have worked before, but it seems to have become defective.

Thanks,


J.
James, Sr. Network Administrator
Category: Networking
Satisfied Customers: 15839
Experience: Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
James and 4 other Networking Specialists are ready to help you
Customer: replied 1 year ago.

Nope - can't access internet at all now. Thanks for trying - it still seems very weird that it works just fine at home and at several other locations, doesn't it?


 

Expert:  James replied 1 year ago.
I agree it is weird, but I'm convinced it is a problem with the wireless adapter in the laptop. We see it often, especially with older laptops...

J.

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Highly experienced with wireless networks and wireless equipment, LAN and networking protocols