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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31231
Experience:  20 years consulting in the IT industry with Networking
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can not connect to my local network it said i have a (code

This answer was rated:

can not connect to my local network it said i have a (code 014 ) what ever that is
Thank you for your question, my name is Richard.

Can you tell me please which device you are trying to connect to the wireless?

Thank you
Customer: replied 3 years ago.

my roku through amazon , i try yo get a movie last night and it wont let me on

ok, so the issue, to be clear for me, is the Roku connecting to the wireless to get an internet connection correct Doris?

It gets no internet at all?

Customer: replied 3 years ago.


that is correct

Thank you Doris.

Can you do the following please

Connect your Roku to your router using an Ethernet (Network) cable.

Complete the setup for an Ethernet connection in the Roku settings.

While Ethernet connection is active (i.e. still connected to your modem or router) go back to the Internet settings on the Roku and choose the wireless connection option.

After choosing the wireless option, choose your network.

Input your password (remember, capitals matters).

You should now be connected to your wireless network and you can remove the Network Cable.

Let me know the results please

Thank you
Customer: replied 3 years ago.


thank you very much it is working and i just wanted to thank you again.


Doris

Your welcome Diane,

It is an issue with the Roku that can occur, if it happens again, just repeat this procedure.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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