Hello Mike! Thank you for your question. I am a licensed network and computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please check for a full model, such as E4200?Can we do a remote session, so we can chat, and I will be able to help you directly?Please let me know. Thank you
It is a E4200. We have found the Password XXXXX the interim of waiting for a response. So I think we are good for now. Thanks for you help.