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Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Certified Networking Engineer
Category: Networking
Satisfied Customers: 1516
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I just purchased a Netgear Universal Dual Band WiFi Extender

Resolved Question:

I just purchased a Netgear Universal Dual Band WiFi Extender WN3500RP and cannot get to the Genie that the internet and the instruction guide tell me exists but when I go to www.mywifiext.net NON EXISTANT. Please help, Best Buy assured me this was a simple process. Now two hours into this. Thank you, Jackie
Submitted: 10 months ago.
Category: Networking
Expert:  Kamil Anwar replied 10 months ago.

Kamil Anwar :

Hello & Welcome to JustAnswer – My name isXXXXX and I will be assisting you with your question today.

Kamil Anwar :

When you are ready to continue, please write me a short message to begin.

Customer:

Hi Kamil. I am having trouble getting my wifi extender to pick up my network.

Kamil Anwar :

Hello

Kamil Anwar :

No problem - i'll help you set it up.

Customer:

Thank you

Kamil Anwar :

Do you know the network key for your wireless router?

Kamil Anwar :

The main one.. ?

Customer:

I am sorry I do not know what that means. Doesn't that frighten you?

Kamil Anwar :

Consider, we don't have the extender - How would you connect to the internet?

Kamil Anwar :

I am assuming there is already a wifi device available.

Customer:

I do not understand. I have Cox Cable and I use a Cisco Wireless Router.

Kamil Anwar :

Great.

Kamil Anwar :

Can you tell me if you know the password XXXXX network key for Cisco Wireless Router?

Customer:

I know the network name and password.

Kamil Anwar :

Great.

Kamil Anwar :

Is there any other computer or system available with which we can configure the extender while i speak to you on this system?

Customer:

I have an IPAD, will that work?

Kamil Anwar :

Yes

Customer:

Give me just a second and I will go to another room to get it. Thanks

Kamil Anwar :

Take your time.

Customer:

ok I am ready

Kamil Anwar :

Great.

Kamil Anwar :

Can the extender to a power outlet

Customer:

it is plugged in

Kamil Anwar :

Kamil Anwar :

Can you see the Reset button?

Customer:

yes

Kamil Anwar :

Please get a paper clip or pin and put that in the reset hole for 10 seconds and keep it held for 10 seconds.

Kamil Anwar :

The power led will begin to flash when the reset is complete.

Customer:

The power button is now orange instead of green.

Kamil Anwar :

Is it now released?

Customer:

Now it is green.

Kamil Anwar :

From your iPad can you look up the available wireless networks - It should have one called netgear_ext

Customer:

I have never had to do that on my ipad. Where do I find that? Under settings and then..

Kamil Anwar :

In Settings -> Wi-Fi

Customer:

Never mind - just found it.

Kamil Anwar :

It should say Choose a Network.. and will show you a list

Customer:

I have connected under NetGear.

Kamil Anwar :

Now open safari on iPad

Customer:

Now have the Genie!!

Kamil Anwar :

Great.

Customer:

Now what?

Kamil Anwar :

Click on Setup Wizard

Customer:

My choices are Jackie's network and manually input my wireless network.

Kamil Anwar :

It will show you your current wifi (cisco one)

Kamil Anwar :

I think yours is Jackies Network

Kamil Anwar :

Jackie's Network should be the Cisco one

Kamil Anwar :

Select Jackies Network and click Continue

Kamil Anwar :

Enter the password XXXXX Jackie's Network

Customer:

It says to enter the passphrase. Is that the password?

Kamil Anwar :

Yes

Kamil Anwar :

It's the network password XXXXX the Cisco Router (which you use to connect)

Customer:

Now I have entered the password XXXXX now on "key 1" and asking for me fill in that box.

Kamil Anwar :

Which password XXXXX you enter?

Kamil Anwar :

Did you enter the password XXXXX Cisco Router?

Customer:

yes

Kamil Anwar :

What does it says on top

Customer:

sorry I lost the page and am now connecting to the Genie again. Now I have re entered and pressed generate.

Kamil Anwar :

I think you are in the wrong settings

Customer:

Now it says to select the name of your 5GHz band. I have three choices.

Kamil Anwar :

I'll tell you what to do step by step

Customer:

ok

Kamil Anwar :

select all three and click continue

Customer:

It will only let me select one.

Customer:

How do I know if my router supports 5GHz band?

Kamil Anwar :

It should

Kamil Anwar :

Select 5ghz

Kamil Anwar :

and click continue

Kamil Anwar :

note the name.

Customer:

I can choose that my router does not support 5GHz or set it up later ormanually input in my wireless SSID

Kamil Anwar :

Tell me all three options

Kamil Anwar :

It should also say 2.4Ghz

Customer:

My choices are My router does not support 5GHz band. OR Set it up later.OR Manually input my wireless SSID.

Kamil Anwar :

Start over again, open safari and type 192.168.1.250 and press the arrow sign in the bar to open this page

Kamil Anwar :

Tell me if it asks for a username and password

Customer:

Where am am I typing this?

Kamil Anwar :

In Safari

Kamil Anwar :

Address bar

Kamil Anwar :

From where you type the websites

Customer:

I have put the number in the box but I have no arrow sign.

Kamil Anwar :

Press the return key on ipad it should open this page

Customer:

It is trying to connect.

Customer:

I am in Safari.

Kamil Anwar :

What is asking or showing?

Kamil Anwar :

Is it showing you the genie page again?

Customer:

It will not connect. safari could not open the page because the server stopped responding.

Customer:

It will not connect. Safari could not openthe page because the server stopped responding.

Kamil Anwar :

Type mywifiext.net and press return key again

Customer:

It will not connect. Safari could not openthe page because the server stopped responding.

Kamil Anwar :

Type mywifiext.net and press return key again

Customer:

I cannot connect with you at all.

Kamil Anwar :

Can you reset the netgear extender again by putting pin in and wait till all light flashes

Customer:

Now I can see your response.

Kamil Anwar :

You need to scroll down if you miss my response because window skips it.

Customer:

Thanks.

Kamil Anwar :

Once it reset, go to settings -> wi-fi on iPad and click on netgear_ext again

Customer:

I have reset the extender. mynetwifiext.net cannot be found.

Customer:

I am there and have the genie again.

Kamil Anwar :

Ok I'll post a picture now so you can confirm that you see the same page as me

Kamil Anwar :

Kamil Anwar :

Is this what you see?

Customer:

yes and I have two choices.

Kamil Anwar :

On the top left, which tab is purple?

Customer:

extender to router

Customer:

Under SSID I can choose Jackie's or Manually input my wireless SSID

Kamil Anwar :

Wait wait please

Kamil Anwar :

Can you see three options on top right

Kamil Anwar :

Skip | Refresh | Continue

Customer:

I would be happy to. glad you have patience. Yes. Skip Refesh Continue

Kamil Anwar :

Now select Jackies one and click Continue

Kamil Anwar :

First select Jackie then Click Continue

Customer:

I am there

Kamil Anwar :

What does it says in bold and black

Customer:

I have and a request for the passphrase for WEP and then a purple box that says generate.

Kamil Anwar :

Wait - Let me see

Kamil Anwar :

Is it like

Kamil Anwar :

Name:
Security:
Passphrase:

?

Customer:

I cannot hit purple box at the bottom without choosing generate to fill in the Key 1 - 4

Kamil Anwar :

then two options back and continue

Customer:

Yes it has all of those things. You want me to press the purple button at the bottom that says back

Kamil Anwar :

You select WEP

Kamil Anwar :

Did it not give option to chose WPA or WPA2

Customer:

The name Jackie's is filled in and WEP is already filled in. I just need to put in the passphrase. No option of WPA or WPA 2. That would have been too simple because it would have connected automatically.

Kamil Anwar :

enter a passphrase, and click Generate to create the keys

Kamil Anwar :

The passphrase is same as the password/network key of Cisco Wireless Router

Customer:

I have done that. Now continue?

Kamil Anwar :

Yes

Kamil Anwar :

Did it show you any keys?

Kamil Anwar :

You have to make a note of them

Customer:

I have done that.

Kamil Anwar :

Ok - On the next screen it may ask you to select the default key, so make a note of default key as well

Customer:

do I press continue?

Kamil Anwar :

yes

Customer:

Now I have three choices 1. My router des not support 5GHz. 2. Set it up later. 3.Manually input my wireless SSID.

Customer:

How do I know if my router supports that? will it say on the router somewhere?

Kamil Anwar :

I can check it

Kamil Anwar :

What is the model / part number of the router?

Kamil Anwar :

It should be something like linksys wrt 1000 etc?

Customer:

E2000

Kamil Anwar :

It support 5ghz

Customer:

So what do I choose? Set it up later or manually input my wireless?

Kamil Anwar :

Chose Manually Input My Wireless SSID

Kamil Anwar :

Tell me what it says next

Customer:

Name SSID then Security Select. When I put in the SSID Jackie's Network and hit select I have five choices - select, none, WEP, WPA-PSK[TKIP], or WPA2-PSK [AES]

Kamil Anwar :

select WPA-PSK

Kamil Anwar :

In SSID type Jackie's Network1

Customer:

It says Security Options (WPA-PSK) then passphrase.

Kamil Anwar :

Enter the password XXXXX which is the same as Cisco router password

Customer:

In Name I should change it to Jackie's Network1?

Kamil Anwar :

yes

Kamil Anwar :

Other if both networks have same name, how will we know which one is working?

Customer:

Gotcha! Really you are very patient.

Customer:

Now do I choose continue?

Kamil Anwar :

Yes please

Customer:

It says I should re enter the passphrase. I am sure what I entered is correct.

Kamil Anwar :

Reenter it

Customer:

I have. Now still says that I need to re enter. It says to check the LED lights on the extender. The top light and the fourth from the top are lit up. I also says that if I have access control enabled on the router, to make sure I have added below MAC address into your router's Access ControlList (ACL)

Kamil Anwar :

Let me see

Customer:

I then have three purple boxes. Cancel, Continue, and Skip

Kamil Anwar :

It's not connecting because of the settings on the Cisco Roter

Kamil Anwar :

Router*

Customer:

So now what do I do?

Kamil Anwar :

Who setup the Cisco Router?

Customer:

My nephew.

Kamil Anwar :

Can you click on the wireless signals shown on this computer, right click on the connected network select properties

Kamil Anwar :

It should have a field for Encryption Type

Kamil Anwar :

Please tell me what is written in there

Customer:

Sorry I am having to reenter on the Genie again. My ipad cut me off.

Kamil Anwar :

Kamil Anwar :

Do you get this type of screen on the genie?

Customer:

I have right clicked. but do not see the screen you have sent me.

Kamil Anwar :

No - We are back to Genie.

Kamil Anwar :

Ignore my last message. Can you see an option on Genie which says Wireless Settings?

Customer:

I am on the page that says select the name of your 5GHz wifi network.

Kamil Anwar :

Is it showing Jackie's Network there?

Customer:

I can select Jackie's or manually enter.

Kamil Anwar :

Select Jackies

Customer:

continue?

Kamil Anwar :

then click Continue and tell me all options you see after that

Kamil Anwar :

click Continue and tell me all options you see after that

Customer:

Enter the security settings of the selected Wifi network. It says my existing network in 2.4 ghz: Name(SSID) Jackie's Network, Security:WEP, Encryption Strength: I have choices 64bit or 128 bit. Then it asks for my Security Encryption(WEP) Key and the passphrase

Customer:

I then can choose the purple button generate and it will give me the same key settings 1-4

Customer:

I can choose back or continue after the key settings are generated.

Kamil Anwar :

The problem is that the Cisco router is set to work with WEP

Kamil Anwar :

It should not have been like this

Customer:

So how do I fix this?

Kamil Anwar :

To fix this we need to login to Cisco Router and change it WPA or a different security setting and then give it a password.

Kamil Anwar :

Then it will be changed everywhere and after that we should connect netgear extender to cisco.

Customer:

Ok, step by step. And if my connection to you gets cut off. How do I get you back?

Kamil Anwar :

That's the main problem, if connection is cut-off and you dont get back then you end up with out internet.

Kamil Anwar :

The router will disconnect once we update the security settings and if anything is done wrong then you wont be able to re-connect.

Customer:

No, I mean if I accidentally leave this website. Will you call me?

Kamil Anwar :

We can try one thing where chances are that it will re-connect by itself.

Kamil Anwar :

I am not allowed to call. I am only allowed to work through this system.

Customer:

ok, so if I go back through just answer can we reconnect?

Kamil Anwar :

Yes, we can connect when you login to JustAnswer.com and select My Quesions from the top menu

Kamil Anwar :

Then click on this question and it will let you connect to me.

Customer:

ok

Kamil Anwar :

On this computer, can you type 192.168.1.1

Customer:

Sorry I am not an expert or anywhere near it!

Kamil Anwar :

On this Computer open Internet Explorer

Kamil Anwar :

Type 192.168.1.1

Kamil Anwar :

In the browser's address field and hit Enter

Customer:

so do I open another box at the top of the page?

Kamil Anwar :

Yes

Kamil Anwar :

If it asks for a username and password XXXXX you open 192.168.1.1 on this computer enter admin in username and admin password

Customer:

It says it is waiting.

Customer:

ok I am there.

Customer:

I am in set up.

Kamil Anwar :

Is there any tab there that says Wireless Setup

Kamil Anwar :

Is there any tab there that says Wireless Setup

Customer:

yes

Kamil Anwar :

Open it

Customer:

I have

Kamil Anwar :

I am looking

Kamil Anwar :

It should have two options on top

Kamil Anwar :

Manual and Wi-Fi Protected Setup

Kamil Anwar :

Which option is selected?

Customer:

Manual

Kamil Anwar :

Click Wireless Security

Kamil Anwar :

on top

Kamil Anwar :

Next to Basic Wireless Settngs

Customer:

done

Kamil Anwar :

Which Security Mode is selected?

Customer:

WEP

Kamil Anwar :

Click on it and select WPA / WPA2

Kamil Anwar :

In the password XXXXX enter the password

Kamil Anwar :

You may need to reconnect this computer to wireless again using this password (which you will type there)

Customer:

WPA2/WPA mixed or WPA2/WPA mixed enterprise mode?

Kamil Anwar :

WPA2/WPA mixed

Kamil Anwar :

Enter a password XXXXX click save.

Kamil Anwar :

After you click Save, You may need to reconnect this computer to wireless again using this password (which you will type there)

Customer:

It has been saved and taken me back to the same screen.

Kamil Anwar :

Ok Good

Kamil Anwar :

Now reset netgear again, using a pin

Kamil Anwar :

Go to Ipad settings -> Wi-fi select Netgear_ext

Kamil Anwar :

Open Safari and when you are back to genie page, let me know

Customer:

My ipad lost the wifi. So it asked for the security settings. My choices are None, WEP, WPA, WPA2,WPA Enterprise, WPA2 Enterprise

Kamil Anwar :

It should not ask for anything when you connect to Netgear_EXT

Customer:

I do not have wifi on my ipad any longer. It disconnected along with my wireless printer. It all has to be reconnected.

Kamil Anwar :

Did you reset netgear?

Kamil Anwar :

extender?

Customer:

yes

Kamil Anwar :

On IPad Settings -> Wi-fi

Kamil Anwar :

does it show Netgear_EXT as wireless network?

Customer:

I am now reset on the ipad

Kamil Anwar :

What do you mean?

Customer:

Now back one netgear genie. Choose Jackie's Network?

Kamil Anwar :

Yes

Kamil Anwar :

It should now simply ask for a passphrase

Kamil Anwar :

which is the one you setup on cisco

Kamil Anwar :

Enter that and click continue

Customer:

Now back to my choices of my router does not support 5ghz, set it up later, manually input my wireless SSID

Customer:

Do I choose manual?

Kamil Anwar :

No

Kamil Anwar :

Did it not give any option to chose 2.4 G?

Customer:

I can choose My router does not support 5ghz band

Kamil Anwar :

Ok chose this one

Kamil Anwar :

Tell me what it shows next

Customer:

It gives me the 2.4GHz network name and the 5GHz Network name and now it has cut me off again. I am going back through the prompts. Just a second.....

Kamil Anwar :

Good seems like we are on the right page now

Kamil Anwar :

When you get back on this page

There should be an option to check at the bottom

Use the same security mode and password XXXXX those for the existing network.

Customer:

yes, couldn't type that as fast as you

Kamil Anwar :

This box should be checked/selected

Customer:

now continue

Kamil Anwar :

Then click Continue

Kamil Anwar :

Ye

Customer:

Now waiting to connect.

Customer:

It is applying the settings.

Kamil Anwar :

Great

Kamil Anwar :

We are progressing.

Kamil Anwar :

There should be another check box at the bottom

Customer:

Unbelievable!!!!!!

Kamil Anwar :

On the next page

Kamil Anwar :

My wireless devices are connected to the Extender Network (Selecting this checkbox activates the Contunue button)

Kamil Anwar :

Select this checkbox too and click Continue

Customer:

My wireless devices are connected to the Extender network?

Kamil Anwar :

Yes select this box and click continue

Customer:

Now have error opening the page. Hotspot login cannot openthe page because the server cannot be found.

Kamil Anwar :

It should be configured at this point.

Kamil Anwar :

Click Settings -> Wi-Fi

Kamil Anwar :

tell me what the names of wireless network can you see

Customer:

I can see Jackie's, then Jackie's 2Gext and 5GEXT

Kamil Anwar :

Well done!

Kamil Anwar :

Extender is now connected.

Kamil Anwar :

You have now the extended networks showing is Jackie's 2 and 5

Kamil Anwar :

You can connect to any of those two

Kamil Anwar :

or Jackie

Kamil Anwar :

Tap on Jackie's 2 and enter the password XXXXX setup

Kamil Anwar :

It will be connected then

Customer:

Does that mean I can take this upstairs and see if it will boost the signal to the Smart TV? This is the entire reason I bought this.

Kamil Anwar :

Yes

Kamil Anwar :

This should be placed in the center somewhere

Customer:

How do I know if it is working? Maybe a dumb question.

Kamil Anwar :

So it can pick signals from Cisco and transfer upstairs

Kamil Anwar :

connect to jackies 2 on ipad

Kamil Anwar :

then try to use internet and see if internet works

Customer:

Ok I will be right back

Kamil Anwar :

First test it here

Kamil Anwar :

on iPad

Kamil Anwar :

before moving

Customer:

ok

Kamil Anwar :

Connect iPad to Jackie's 2 wireless network and try to use safari to go to google.com or some other internet webste

Kamil Anwar :

website*

Kamil Anwar :

If that opens then extender is connected.

Customer:

It opened. Wow When would I use the 5GHZ?

Kamil Anwar :

You can use any of the two

Kamil Anwar :

It's same.

Customer:

On the smart tv with Netflix, would it make any difference?

Kamil Anwar :

It should give higher speed

Customer:

Clearly I am dangerous with technology.

Kamil Anwar :

Use the 5ghz one with smart' tv.

Kamil Anwar :

You will need to re-connect your TV to this new Wifi

Kamil Anwar :

Place the extender somewhere in the middle

Customer:

Would you mind if I do that now?

Kamil Anwar :

You can do it ill wait here

Customer:

Thank you.

Kamil Anwar :

Youre welcome.

Customer:

I am going to unplug the extender now but the middle light is not on. Is that a problem? The Link rate 5 GHZ light.

Customer:

I am moving it upstairs where I need it extend the signal.

Kamil Anwar :

That means you need to use the 2. GHz one

Kamil Anwar :

It should not make much difference, try connecting smart-tv to 2ghz

Customer:

Is that because my router does not support that?

Customer:

I will be right back

Kamil Anwar :

It's because rotuer is setup to work on 2 ghz

Kamil Anwar :

router*

Customer:

I am setting up the network on the tv. Do I choose WPA-PSK(TKIP) OR WPA-PSK(AES) or the same except WPA2 with same letters following?

Kamil Anwar :

WPA2

Kamil Anwar :

These settings were shown while configuring the netgear but i guess we have not made a note of it

Kamil Anwar :

so you can first try WPA2 and if that doesnt work then the other two

Customer:

So WPA2-PSK(TKIP) or PSK(AES)

Kamil Anwar :

PSK AES

Customer:

Thank you I will be right back.

Kamil Anwar :

No worries

Customer:

I plugged the router in upstairs.All lights lit but the middle one. I have put in the password XXXXX now asking for ip address.

Kamil Anwar :

What is asking for the IP Address?

Customer:

The TV. I have not seen this before.

Kamil Anwar :

There are 5 lights, which light is not lit?

Customer:

The tv can see the two networks. The middle light for the 5 ghz.

Kamil Anwar :

It's because 5Ghz is not setup on the router.

Kamil Anwar :

So we need to use 2.5 Ghz one

Kamil Anwar :

It may be asking for the IP because you might have selected manual instead of automatic?

Customer:

I have chosen the 2.5 ghz but still asking for ip. I will be right back and check on automatic. That is what I thought I chose.

Kamil Anwar :

It should be same as you connected before, it has got nothing to do with extender. It should just connect.

Customer:

It is still asking for an IP address and a DNS. And it does see the 2ghz network.

Kamil Anwar :

Kamil Anwar :

is it like this this?

Customer:

yes

Customer:

I am using an LG tv. if that makes any difference.

Kamil Anwar :

It's not asking you to set up ip address, its only showing that as an option

Kamil Anwar :

You have to select the wifi and then just hit the ok/enter key to confirm your selection

Kamil Anwar :

See the window above, it has an option to proceed without entering IP Address or anything.

Customer:

I have selected the network and asks for the password XXXXX still goes to that screen.

Customer:

Let me go look and make sure but I am sure I am looking at the screen correctly

Kamil Anwar :

I am not much experienced with TVs but i can try and assist.

Kamil Anwar :

Have a look at this video.

Customer:

I have tried the automatic and the password. It says I can enter this PIN on the routers webpage. 84312419

Kamil Anwar :

There is something wrong

Kamil Anwar :

Not with the extender neither the router but the TV

Kamil Anwar :

The extender can connect to iPad so it is fine and we are sure, it is.

Kamil Anwar :

Did you look at the youtube video?

Customer:

I am looking now.

Kamil Anwar :

Ok

Kamil Anwar :

Let me know. I'll be waiting

Customer:

clearly. I have watched the video and does not look like my screen but I have done what the video said. Well the extender works now. On my iphone, I will just need to go to settings and enter my security code for the extended network only if I want to use it rather the the Jackie's network without the extender.

Kamil Anwar :

Is your screen different to the screen shown in youtube?

Customer:

yes

Kamil Anwar :

What is the model number for the TV?

Customer:

I suppose I should know that. Let me go look at the manual.

Kamil Anwar :

Ok

Customer:

I went through a different settings menu on the tv and wow it works. I cannot thank you enough for having enough patience to get me straightened out. Thank you.

Kamil Anwar :

I am glad it worked and happy that we (you and me finally did it) - It's 5.25 here now in UK. I must sleep

Kamil Anwar :

If you are happy with my service, please rate my answer. To rate my service, you can click on the smiley icon in the rating panel.

Kamil Anwar :

If you want me to answer your question in the future then you can write For Kamil: followed by question next time when you ask the question.

Customer:

I am sorry to keep you up so long. Wondered where I was calling. It is 11:30 here and definitely need sleep. Thank you for your help. and definitely will give a smiley face. Thank you. I will ask for you again.

Kamil Anwar :

That's fine - It doesn't matter. I get satisfied when the customer is.

Kamil Anwar :

Take Care - Bye Bye.

Customer:

Thanks, goodnight.

Kamil Anwar, Certified Networking Engineer
Category: Networking
Satisfied Customers: 1516
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Kamil Anwar and 9 other Networking Specialists are ready to help you

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    Sr. Network Administrator

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