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jstinehelfer
jstinehelfer, PC Technician
Category: Networking
Satisfied Customers: 649
Experience:  A+ Comptia Certified computer repair
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I have forgotten my password XXXXX connect to wifi.

This answer was rated:

I have forgotten my password XXXXX connect to wifi.

jstinehelfer :

Hello my name is XXXXX XXXXX I will be assisting you today

jstinehelfer :

I am sorry your having such a hard time with your password.

jstinehelfer :

Do you know how to log in to your wireless router to find the password?

Customer:

no

jstinehelfer :

Every wireless router has an admin page to log in to. As long as who ever set it up left it to the default username and password XXXXX can get in

jstinehelfer :

What kind of Wireless router do you have. I need the Make and Model please

Customer:

cisco model #wrt120n

jstinehelfer :

Ok what Operating system are you using on your computer?

Customer:

i don't know. i'm not computer smart

jstinehelfer :

Is this windows or mac?

Customer:

windows

jstinehelfer :

I need to know what IP address the router is on. But we need to look in your computer for that info

jstinehelfer :

click the start button and in the search box type CMD and press enter on the keyboard. A black window should open up.

jstinehelfer :

Then I need you to type IPCONFIG and press enter again

jstinehelfer :

you should see IP Address, Subnet, and Gateway. We need the Gateway address

jstinehelfer :

Usually is can be 192.168.1.1

jstinehelfer :

we need to verify that

Customer:

192.168.1.1

jstinehelfer :

awesome thank you.

Customer:

that's it

jstinehelfer :

Now to get to the admin page of the router we need to go to that address. Give me a moment to look up the default username and password XXXXX quick

jstinehelfer :

do you know if they used your computer to setup the router?

Customer:

yes but i have a different computer now

jstinehelfer :

Ok we need to go to the web admin page http://192.168.1.1 <click here to go there

jstinehelfer :

hopefully we can get in

jstinehelfer :

Try username admin password XXXXX blank

jstinehelfer :

or username blank and password XXXXX

jstinehelfer :

or username admin and password XXXXX

Customer:

but my wifi worked fine until aug 4 13

jstinehelfer :

those are the default ones

jstinehelfer :

Well this way I can teach you how to find it or change it.

Customer:

ok do i click on the the hi light above

jstinehelfer :

http://192.168.1.1 <click here to go there

jstinehelfer :

try admin for username and admin for the password XXXXX see if you can get in

Customer:

no luck

jstinehelfer :

it did not let you in

Customer:

right

jstinehelfer :

Enter “admin” in the Password XXXXX then leave the User name blank

Customer:

ok

jstinehelfer :

dont use the quotes

jstinehelfer :

just admin for the password

jstinehelfer :

leave the username blank

Customer:

still did not work

jstinehelfer :

Ok who ever set up the router changed it then

jstinehelfer :

do you know who setup the router?

Customer:

a friend

jstinehelfer :

would they remember the password?

jstinehelfer :

Either we get the password XXXXX reset the router back to factory default. But you will need to know how to setup the router again if you do that

Customer:

i have my password XXXXX down but it does not work. i have a security #

jstinehelfer :

the password XXXXX get in the admin page is a different password XXXXX for your wireless password.

jstinehelfer :

they are stored in different places in the router

jstinehelfer :

so you have some weird long numbers for the wireless password?

Customer:

maybe 762ap72LSP3

jstinehelfer :

ok did you try that for the admin page?

Customer:

not yet

jstinehelfer :

try it once

jstinehelfer :

try it with admin as the username and try it with no username we have to get in to the router

Customer:

no good either way

jstinehelfer :

did you try to reboot the router and try joining it with the password XXXXX have?

Customer:

i will

jstinehelfer :

lets try that first

Customer:

sorry remind me how to reboot router

jstinehelfer :

just pull the power plug out the back. give it 30 seconds then plug it back in. You will loose Internet for 2-5 min while it is restarting. Just stay on this page and it will reconnect when the router restarts

Customer:

i think we did it

jstinehelfer :

you was able to join it now?

Customer:

yes it's back !!!!!!!!!!!!!!!

jstinehelfer :

awesome news.

jstinehelfer :

I can give you the link to your router page for future reference if you like?

Customer:

it'sdown loading now . all is well thanks for your patience and help

jstinehelfer :

that link will give you all the knowledge of your wireless router

jstinehelfer :

I am glad we was able to get this going.

jstinehelfer :

If your happy just give me a good rating.

jstinehelfer and 4 other Networking Specialists are ready to help you