Hello my name is XXXXX XXXXX I will be assisting you today
I am sorry your having such a hard time with your password.
Do you know how to log in to your wireless router to find the password?
Every wireless router has an admin page to log in to. As long as who ever set it up left it to the default username and password XXXXX can get in
What kind of Wireless router do you have. I need the Make and Model please
cisco model #wrt120n
Ok what Operating system are you using on your computer?
i don't know. i'm not computer smart
Is this windows or mac?
I need to know what IP address the router is on. But we need to look in your computer for that info
click the start button and in the search box type CMD and press enter on the keyboard. A black window should open up.
Then I need you to type IPCONFIG and press enter again
you should see IP Address, Subnet, and Gateway. We need the Gateway address
Usually is can be 192.168.1.1
we need to verify that
awesome thank you.
Now to get to the admin page of the router we need to go to that address. Give me a moment to look up the default username and password XXXXX quick
do you know if they used your computer to setup the router?
yes but i have a different computer now
Ok we need to go to the web admin page http://192.168.1.1 <click here to go there
hopefully we can get in
Try username admin password XXXXX blank
or username blank and password XXXXX
or username admin and password XXXXX
but my wifi worked fine until aug 4 13
those are the default ones
Well this way I can teach you how to find it or change it.
ok do i click on the the hi light above
http://192.168.1.1 <click here to go there
try admin for username and admin for the password XXXXX see if you can get in
it did not let you in
Enter “admin” in the Password XXXXX then leave the User name blank
dont use the quotes
just admin for the password
leave the username blank
still did not work
Ok who ever set up the router changed it then
do you know who setup the router?
would they remember the password?
Either we get the password XXXXX reset the router back to factory default. But you will need to know how to setup the router again if you do that
i have my password XXXXX down but it does not work. i have a security #
the password XXXXX get in the admin page is a different password XXXXX for your wireless password.
they are stored in different places in the router
so you have some weird long numbers for the wireless password?
ok did you try that for the admin page?
try it once
try it with admin as the username and try it with no username we have to get in to the router
no good either way
did you try to reboot the router and try joining it with the password XXXXX have?
lets try that first
sorry remind me how to reboot router
just pull the power plug out the back. give it 30 seconds then plug it back in. You will loose Internet for 2-5 min while it is restarting. Just stay on this page and it will reconnect when the router restarts
i think we did it
you was able to join it now?
yes it's back !!!!!!!!!!!!!!!
I can give you the link to your router page for future reference if you like?
it'sdown loading now . all is well thanks for your patience and help
http://support.linksys.com/en-us/support/routers/WRT120N <click link
that link will give you all the knowledge of your wireless router
I am glad we was able to get this going.
If your happy just give me a good rating.