How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy IT Tech Your Own Question

Randy IT Tech
Randy IT Tech, Network Support Specialist
Category: Networking
Satisfied Customers: 7883
Experience:  Information Technology Specialist
Type Your Networking Question Here...
Randy IT Tech is online now
A new question is answered every 9 seconds

Hi ,I dropped my Kindle (version 4.1.1) and immediately

Resolved Question:

Hi , I dropped my Kindle (version 4.1.1) and immediately it stopped connecting to my wireless at home but for 3 weeks I was able to connect to wireless at office. Now it has stopped connecting to wireless at office. I've tried turning it off from the settings.

Submitted: 2 years ago.
Category: Networking
Expert:  Randy IT Tech replied 2 years ago.
My name isXXXXX am sorry to hear that happened.
I will assist you with your Kindle. Please try this,

Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.

  • To connect to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password XXXXX the onscreen keyboard. Make sure that you enter the uppercase (CAPITAL) and lowercase (small) letters exactly. Otherwise, the wireless connection will fail.
  • If you need help locating your password XXXXX me know.
  • Then Tap Connect.
  • In the future your Kindle will automatically connect to the network that was most recently used.
Customer: replied 2 years ago.

I get "Available Wi-Fi Networks (0)" and "Network: not connected"

Expert:  Randy IT Tech replied 2 years ago.
I am very sorry that happened, unfortunately this sounds like an internal hardware failure. Most likely the wireless radio antenna connection on the inside broke loose.
The only way you will be able to use it is to get it repaired or you can download your books to your computer and then transfer via USB to the Kindle.

You can transfer a variety of content from a Windows or Mac computer to your Kindle Fire through a USB cable (sold separately), including music, videos, photos, and documents. When your Kindle Fire is plugged into your computer, it will appear as a removable mass-storage device.

Note: Personal content transferred to your Kindle Fire is only stored on your device and not stored in the Amazon Cloud.

System Requirements

  • Windows-based: Windows 2000 or later.
  • Macintosh: Mac OS X 10.6 running on Intel-based hardware (and AIR version 3.3.x)
  • USB port: An available port or an attached USB hub with an available port.

Downloading Kindle content from your Kindle Library to your computer

If you have already purchased the book, magazine or newspaper you wish to transfer to your Kindle Fire via USB, visit Manage Your Kindle and locate the item you want to download from the "All Items" section. Filter your view for or search your library to quickly find an item.

Content purchased from the Kindle Store can be downloaded to your Kindle, or Kindle compatible device, as long as you've registered the device to the Amazon account that purchased the Kindle content. There is no limit on the number of times eligible Kindle content title can be downloaded to a registered Kindle device, but there may be limits on the number of devices (usually 6) that can simultaneously use a single book. Note that Kindle active content is not currently available for Kindle Fire.

  1. Click on the "Actions" button beside the title and select "Download & transfer via USB."

  2. Select the device you will transfer the file to and click the "Download" button.

    If you haven't yet purchased the item, you can choose "Transfer via Computer" when purchasing it from the Kindle Store, then click "Buy now with 1-Click."

    Description: Select Download via USB while purchasing

    If you have more than one Kindle device registered to the account, you will see a pop-up window asking you to choose a device. If you do not select the correct Kindle device, you will be unable to open the content on that device.

  3. Once you've successfully saved the file onto your computer, proceed to Transferring content via USB for further instructions.
Randy IT Tech, Network Support Specialist
Category: Networking
Satisfied Customers: 7883
Experience: Information Technology Specialist
Randy IT Tech and 5 other Networking Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
< Previous | Next >
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • James


    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
< Last | Next >
  • James's Avatar


    Sr. Network Administrator

    Satisfied Customers:

    Highly experienced with wireless networks and wireless equipment, LAN and networking protocols
  • Claws224's Avatar


    IEEE Network Engineer

    Satisfied Customers:

    IEEE, Microsoft
  • Kevin's Avatar


    LAN/WAN Specialist

    Satisfied Customers:

    Certified MCSA and MCP Network Administrator with over 20 years of PC experience.
  • Eric K.'s Avatar

    Eric K.

    Network Administrator

    Satisfied Customers:

    13 years of desktop, server and network support experience
  • Mr. Clark's Avatar

    Mr. Clark

    Network Engineer

    Satisfied Customers:

    Computer Business Owner / Former DoD Network Specialist
  • Nathan's Avatar


    System Administrator

    Satisfied Customers:

    IT systems admin, network installer
  • Michael Hannigan's Avatar

    Michael Hannigan

    Network Architect

    Satisfied Customers:

    25+ Years Experience in Field. MCSE, ICCP, CNE, Greenbelt. Certified Network Engineer/Architect