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IT Miro, Computer Scientist
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I have AOL Desktop 9.7. My desktop has Windows 7 Home Premium.

Resolved Question:

I have AOL Desktop 9.7. My desktop has Windows 7 Home Premium. For several days, when I tried to use broadband on any of my files to connect to the Internet, the tool bar indicator shows no access. However, when I use dial-up to reach AOL through 9.7, the indicator displays access. But this changes when I sign-off on 9.7 back to no access. The indicator is an icon of a monitor screen with a plug or pitchfork symbol, located on the tool bar on my right. I think this software is interferring with my broadband access when I am not signed in. Recently, I had Support.com check this problem out and I was told that the Desktop 9.7 software could be interferring. My e-mail isXXX@XXXXXX.XXX. I would appreciate an answer. Thanks.
Submitted: 1 year ago.
Category: Networking
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.



If you are experiencing problems with AOL Desktop 9.7, I suggest uninstalling it and installing a newer version of AOL Desktop - 10.1.

Click on THIS LINK to download it.


I hope this helps!


Regards,
IT Miro
Customer: replied 1 year ago.


Since I have to use dial-up for downloading 10.1, I am experiencing extremely slow speed on downloading. I have to download through 9.7. This is so slow that 9.7 shuts down due to inactivity. Each time, I have to start downloading again. So far, since 10:38 PM last night, I have only been able to download 47% of thw 10.1. Can you send me the software on a DVD?

Customer: replied 1 year ago.

If I uninstalled 9.7, I lose my dial-up connection.

Customer: replied 1 year ago.

8/30/2013 11:52 A.M.- Unstalling the Desktop 9.7 didn't correct the issue of accessing through broadband. In deleting the 9.7, the Desktop 10.1 was also deleted. For now, the broadband is functioning. I downloaded Desktop 9.7 from AOL. I'm thinking it could be an intermittent internal hardware problem. For now, I don't want to re-download 10.1

Expert:  IT Miro replied 1 year ago.
Hi again! Sorry for the delay, I was away from the computer.

Sorry, I am not allowed to send you any CD/DVD. If you are on dial-up, I think it could take an hour or so to fully download AOL Desktop 10.1.

Even though it might be a slow download, it shouldn't stop or time-out. You can try again - restart your computer, exit all running programs and let it download AOL Desktop 10.1.

I think you should be able to resume download if it gets interrupted.

However, I see that you reported that the broadband was working. Please use it to download AOL Desktop 10.1.


Let me know how it goes.


Regards,
IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 1679
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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