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Jason Jones
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 13967
Experience:  Years of experience and education.
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My wired ether internet connection has stopped working. I only

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My wired ether internet connection has stopped working. I only have Wifi. How can I get the wired connection back?

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


Please, disconnect the wifi and only connect via the hard wire.


Please, follow the instructions below:
- Click the Start Button
- Click Run
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Customer: replied 3 years ago.

All lines say "Media disconnected"


I have reconnected the wifi to send you this message

Customer: replied 3 years ago.

request timed outs Response ; ping request could not find host red.com


Ping statistics sent = 4 rec'd = 0 lost= 4 (100%)



Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes



Thank you.

Please, let me know when you are ready to continue.
Customer: replied 3 years ago.

Jason


I am by the computer from now for the next 5 hours

Customer: replied 3 years ago.

Hello Jason
I am by the computer for the next three hours, awaiting your call.
Mike



Hello again,

I am sorry that we have not yet been able to connect.

Please, let me know when you are ready.

Thank you.
Customer: replied 3 years ago.

I am home and ready right now



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=7a0c24f3-d6b3-4cc2-b657-d4da8663196e


Then on that page click the button that says, "Join Session".

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=7a0c24f3-d6b3-4cc2-b657-d4da8663196e

Customer: replied 3 years ago.

The session refuses to recognise my name and password.


My name is [email protected]


My password XXXXX word1343


How am I supposed to enter the session?

I don't know what you are doing.

You don't have to log into anything.

On the page, click the Join Session button, please.

Please, try again.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

i"m using chrome.

Thank you for the update.

Please, use Internet Explorer instead.


If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones, Network Technician
Category: Networking
Satisfied Customers: 13967
Experience: Years of experience and education.
Jason Jones and 3 other Networking Specialists are ready to help you

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