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Purchased new Kindle, connected to wifi once but is now not

Resolved Question:

Purchased new Kindle, connected to wifi once but is now not connecting. 5 little dots where the wi fi symbol is. Happening with two new Paper white kindles.
Submitted: 1 year ago.
Category: Networking
Expert:  Marco replied 1 year ago.

Marco :

Hi there,

Marco :

My name is XXXXX XXXXX I'll be assisting you with this issue.

Marco :

PLEASE NOTE: If this chat is idle for 5 minutes (no messages received by either party) it times out. If you do login to this chat and it appears I'm offline, please leave me a message here and I'll connect as soon as I can.

Marco :

have you restarted the router?

Marco :

sounds like it is not issuing out an ip address for the kindles

Customer:

Will restart it now.

Marco :

ok

Customer:

Looks like it is sorted, thanks.

Marco, IT Consultant
Category: Networking
Satisfied Customers: 688
Experience: 10+ years of experience as an IT Consultant.
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