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Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 26196
Experience:  Great troubleshooting skills with computer and network.
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Im running windows 7 and my internet is through Dish. I cant

Resolved Question:

I'm running windows 7 and my internet is through Dish. I can't get my wireless phone, ipad, and kindle fire to connect. It keeps asking me for a password XXXXX I don't have. The Dish tech I talked to last night totally screwed up my original internet connection so I had to change my home group to a different name. Now my iphone etc...can't pick up on the connection because of the password. I tried using the router security pin and it didn't work.
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hello Catherine! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have a laptop that is currently able to connect via wireless? What's the model of your wireless router?

Can we do a remote session, so I can chat with you and help you directly?

Please let me know. Thank you

Customer: replied 1 year ago.


yes, that would be great. I'm on my laptop now. The router is netgear WNR1000v2

Expert:  Viet - Network Tech replied 1 year ago.

Please click on the website below and allow the ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=50d9d98f-6af4-4892-b72d-b082319846f8

Thank you

Expert:  Viet - Network Tech replied 1 year ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

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Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 26196
Experience: Great troubleshooting skills with computer and network.
Viet - Network Tech and 12 other Networking Specialists are ready to help you

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